Customer Service Representative

Company Overview 

We are an established online wine company with a mission to provide exceptional wine selections at unmatched prices. As we continue to expand, we are seeking a highly skilled and experienced Director of Operations to lead our operational functions and ensure smooth and efficient operations across all of our companies.

New Last Bottle, Inc. is the parent company of four highly popular online wine sales platforms:

Last Bottle: A Napa Valley-based online wine shop with a twist: we offer just one hand-picked wine per day, always at incredible prices (we're talking 30%-70% off retail). The best part? There are no subscriptions, no fees, and free shipping offers.

First Bottle: First Bottle is an online, browsable wine shop, or (as we like to say) “a curated selection of vino for the discerning wine lover, at incredible prices.” We’re wine nerds who specialize in fine, rare, and collectible bottles, all conveyed in a friendly, down-to-earth style.

Invino: A browsable online wine shop with astoundingly excellent pricing on wines you know and love, plus imports and new discoveries. At Invino we’re equally good at tasting wine and sourcing deals for our loyal customers.

Last Bubbles: The first and only daily wine deal that is 100% sparkling! Sister-brand to Last Bottle with the same business model.

We are seeking a full-time Customer Service professional person in our American Canyon office/warehouse. An interest in wine and the desire to learn and expand your knowledge are a plus, but not required. This is a strong customer service and detail/computer-oriented position. Looking for a positive attitude, good spirit, self-starter, organized and FAST team player who can assist customers with a myriad of customer service issues.  The ideal candidate will hit the ground running and be able to jump right in while training.

Job Description:

- Answer customer service emails in a timely and friendly manner. (EMAIL-HEAVY POSITION)
- Exporting and printing wine orders.
- Working and coordinating closely with our warehouse and shipping companies to ensure a seamless ordering and delivery experience for our        customers.

- All aspects of top-notch customer service. (MUST BE ABLE TO MULTI-TASK).

Requirements:

- Able to work in an office environment Monday-Friday, 8AM to 5PM in American Canyon, CA.
- Excellent typing and basic PC/Microsoft Office skills.- Organized, with superior attention to detail.
- Excellent critical thinking skills.
- Proactive work ethic.
- Able to take direction and retain knowledge.
-  Able to lift 40lbs.
-  Able to work effectively and closely with a variety of personalities.
-  Experience shipping and communicating with all shipping services (FedEx/UPS/GLS/etc.) a plus but can train.

Compensation: $20 hr. to start

What can we offer you?

You’ll join a committed team with a strong culture of on delivering the best to our customers, as well as a dynamic and entrepreneurial environment.   Our employees are friendly, diverse, inclusive, hard-working, supportive and fun! In addition to a great culture, we offer a competitive compensation package.  We offer medical, dental, vision, HSA/FSA, 401k with a match, education and wine purchase benefits in addition to 16 days PTO and 10 paid Holidays.  

Last Bottle Wines is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.