IT Technician

Job Summary

The Latin School of Chicago is seeking a full-time Information Technology Technician to join our amazing team.

Latin School of Chicago provides its students with a rigorous and innovative educational program in a community that embraces diversity of people, cultures and ideas. Latin inspires its students to pursue their passions and lead lives of purpose and excellence. This is an exciting opportunity for someone who has a passion for teaching and supporting students in an outstanding academic environment.

The IT Technician provides support and maintenance of Information Technology Equipment and Audio/Visual equipment. This is achieved mainly through ticketing system, phone calls, and office walk-ins. Hours may vary to accommodate special events, but likely occasional weekend work, and some evening or early morning work depending on school events.

Essential Duties/Responsibilities:

• Provides technical support for all Faculty/Staff/Students
• Technical training for students & employees as needed, including 1:1 initial setup when onboarding new employees/students.
• Collaborates with Educational Technology personnel on an as-needed basis to ensure a positive environment for teaching and learning as it relates to technology.
• Event support for audiovisual and computer needs.
• Installing and configuring hardware and software components to ensure usability and security.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Credentialing employees, including printing or replacing badges.
• Performs evaluations of new software & hardware, including interoperability with school infrastructure.
• Ensure accuracy of inventory database, help desk system, and other records as appropriate.
• Writing internal technical documentation and end-user documentation.
• Participates in continued technical professional development.
• Participates in implementation, making recommendations to leadership regarding security.
• Other duties as assigned by the assistant department director, department director & school leadership team.

Qualifications

• Bachelor's degree in Computer Science or related field preferred. High school diploma (or equivalent) required.
• 2 years of IT technician or related experience
• Experience supporting users working with macOS, iOS, iPadOS, and A/V equipment.
• Experience supporting users working with Adobe, Microsoft, and G Suite applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Physical Requirements:

• The ability to safely work on ladders and lift up to 75 pounds is required.
• Prolonged periods of sitting at a desk and working at a computer.

Latin School embraces diversity of people, cultures, and ideas and is an equal opportunity employer