What are the responsibilities and job description for the NIH Help Desk Analyst (Partially Remote) position at Latitude, Inc.?
We are seeking Help Desk Analysts with both Mac and Windows support experience.
This position allows for 2-3 days per week remote / work from home.
Responsibilities:
- Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Responsible for the configuration and setup of all standard/third party applications.
- Provide outstanding customer service both desk-side and via remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, and Windows Remote Control.
- Assist with systems administration, troubleshooting, and resolutions.
- Diagnosing and troubleshooting laptop and Apple MacBook Pro/iMACs.
- Collaborate with Desktop Engineering team on Windows 10 or Mac OS issues.
- Run diagnostic tests to isolate system problems and make recommendations for potential solutions for: Operating System (OS) issues, MS-Office software, endpoint imaging solutions and the ability to install macOS and Windows 10 images.
- Installs, configure and maintain Mac, peripherals (local and network printers, scanners), and other end user equipment such as iPhones and iPads.
- Familiarity with the following Operating Systems are preferred: mac OS 10.14 and above, Windows 10 version 1909 and above.
Requirements:
- Bachelor’s degree/Some college from an accredited institute in a relevant discipline (information systems, computer science or engineering, etc). An additional 1 to 3 years of relevant technical experience may be substituted for the bachelor’s degree.
- Professional experience troubleshooting Windows & Mac, and supporting client configuration, and network access in a Microsoft environment.
- Ability to obtain a Public Trust Clearance.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bethesda, MD: Reliably commute or planning to relocate before starting work (Required)
Experience:
- MAC Support: 1 year (Required)
Work Location: One location
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