Client Success Analyst

YOUR ROLE

You’ll be an integral part of the Client Success team cultivating the growth of key advertiser partnerships for FinanceBuzz.com! You'll be exposed to a variety of different verticals and brands supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. 

We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment. We are a remote-first workforce because we care deeply about hiring the best talent and supporting the well-being of our people.

SUCCESS LOOKS LIKE

• Learning and thoroughly understanding Launch Potato’s business models and product offerings, while specializing in our flagship financial services brand, FinanceBuzz.com.
• Interacting with clients daily via email for tactical requests. Developing, maintaining and extending relationships with your portfolio of clients.
• Developing an in-depth knowledge of client Key Performance Indicators (KPIs).
• Adhering to established processes to ensure successful onboarding of FBZ advertisers - facilitating the pre‐launch process by gathering relevant information from clients and working with internal teams to cross-manage timelines and deliverables for campaigns in progress.
• Troubleshooting tracking issues and helping resolve discrepancies.
• CRM and task management data entry to ensure accurate reporting and record keeping.
• Ensuring all offer updates, payout changes, tracking changes are facilitated internally with strong SLAs.
• Assisting with client or internal billing questions, investigating and troubleshooting tracking/billing discrepancies.
• Assisting with finalizing monthly client ad spend. 
• Assisting the editorial team with advertiser content approval.  

WHAT YOU NEED TO SUCCEED

• 1-2 years experience supporting client accounts or paid media in the digital marketing industry.
• Self-motivated to independently manage time and priorities, and meet deadlines in a fast-paced and demanding environment. Ability to handle multiple tasks and balance competing priorities simultaneously. Advanced organizational skills and attention to detail.
• Must be detail-oriented, efficient and organized.
• Comfortable engaging with clients at all levels, including C-level executives.
• Excellent analytical and problem-solving skills with the ability to think critically to produce meaningful outcomes. Proficient in using Excel, Google Sheets, Powerpoint.
• Experience with at least one of the following:
• HasOffers/Tune or mobile measurement partners like AppsFlyer, Singular, Kochava, etc. 
• Excellent written and verbal skills; able to clearly articulate opinions and needs to all levels of the organization in a manner that drives the business forward; ability to adjust communication style, as needed to increase effectiveness.

NICE TO HAVES

• Experience using analytics tools such as Looker or Tableau.
• Familiarity with tracking integration, server to server post backs, or iframe and javascript pixels is a plus.
• Available to travel as needed, approximately 1x a month.