Law Firm Receptionist

Position Overview:

We are seeking a skilled and personable Front Receptionist to join our prestigious family law office. As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming atmosphere. Your excellent communication, organization, computer, and interpersonal skills will be vital in handling inquiries, scheduling appointments, and assisting clients with professionalism and empathy. This position offers a unique opportunity to be an essential part of a dynamic legal team focused on providing exceptional services to our clients in family law matters.

Responsibilities:

· Warmly welcome and greet clients, visitors, and staff as they arrive at the office.

· Answer and manage incoming calls, directing them to the appropriate departments or personnel promptly.

· Provide accurate information about the services offered by the family law office, including general inquiries and basic legal information.

· Schedule appointments, consultations, and meetings, ensuring efficient management of the calendar for attorneys and staff.

· Maintain a clean and organized front office area, including keeping brochures and relevant legal resources readily available for clients.

· Handle client intake processes, including gathering initial information, documentation, and completing necessary forms.

· Assist in processing and routing incoming and outgoing mail, and deliveries.

· Collaborate with other administrative staff to ensure seamless office operations and support overall workflow.

· Maintain confidentiality and security of sensitive client information and documents.

· Handle billing inquiries and process payments accurately, working closely with the finance department.

· Provide administrative support to legal professionals as needed, such as preparing legal documents, scanning, photocopying, and filing.

· Act as a liaison between clients and attorneys, ensuring messages are relayed efficiently and accurately.

· Follow up with clients to gather feedback on their experience and assist in improving client satisfaction.

· Monitor and manage the office's general email inbox, responding to inquiries and forwarding messages to relevant team members.

· Assist in the coordination of firm events, seminars, and marketing initiatives as required.

· Maintain knowledge of current family law practices and procedures to assist clients effectively.

· Display professionalism and empathy when handling sensitive and emotionally charged situations.

Qualifications:

· High school diploma or equivalent; additional certification or education in office administration is a plus.

· Proven experience as a receptionist or front office representative, preferably in a legal setting or related professional environment.

· Excellent verbal and written communication skills, with a friendly and approachable demeanor.

· Strong organizational and time-management abilities to handle multiple tasks efficiently.

· Proficient in using office software, including Microsoft Office Suite and calendar management tools.

· Familiarity with legal terminology and procedures is advantageous but not mandatory.

· Demonstrated ability to handle confidential information with utmost discretion and professionalism.

· Strong problem-solving skills and the ability to remain calm and composed under pressure.

· A team player with a positive attitude, willing to assist others and contribute to a supportive work environment.

· Must possess basic computer skills.

Job Type: Full-time

Pay: $13.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person