Housing Stabilization Admin Assistant

. 6/15/2021 lk

Our House Campus 168 Newbury Street Lawrence, MA 01841

Phone 978.685.3115 Fax 978.688.8453

About Lawrence CommunityWorks

Lawrence CommunityWorks, Inc. is a community development corporation that weaves together community planning,

organizing, and asset-building efforts with high-quality affordable housing and commercial development to create vibrant

neighborhoods and empowered residents. By facilitating conversations and action on community priorities, LCW engages partners

and a network of youth and adult residents in opportunities to move themselves and the city of Lawrence forward.

The Asset Building Department provides financial, homeownership and employment program strategies with the objective of

helping low- and moderate-income residents achieve greater financial stability and long-term upward economic mobility. We

accomplish this by delivering services that equip residents with financial knowledge and skills, provide ongoing social and

community support, and present an empowering and motivating environment that fosters ongoing personal and community

progress and success.

Position: Housing Stabilization Administrative Assistant

The Housing Stabilization Administrative Assistant will provide administrative support to programs within the Rental and

Financial Counseling Programs. They will serve as a support person to the staff in all aspects of programming.

Responsibilities

• Serves as first point of contact for participants seeking housing stabilization services, providing excellent

• Assist participants with completing intake application packages and other related documents
• Manages Rental coaches’ appointment calendar and registers individuals for workshops/events
• Calls clients for reminders, follow-ups rescheduling and cancellations
• Conducts accurate data entry and recordkeeping into client management systems (CMS) including entering

Qualifications

• Exceptional customer service skills
• High school diploma or equivalent

. 6/15/2021 lk

Our House Campus 168 Newbury Street Lawrence, MA 01841

Phone 978.685.3115 Fax 978.688.8453

• Well-organized
• Energetic work attitude
• Accurate and detailed
• Data Entry and Record Keeping
• Cash Handling
• Strong sense of property and respect
• Problem-solving and critical thinking skills
• Good verbal and written communications skills
• Ability to Multi-task
• Teamwork and collaboration skills
• Bilingual - Fluent in Spanish and English
• Strong computer skills (MS Office Suite, Email, Web)
• Self-starter who can work independently
• Highly dependable, flexible and punctual
• Must have transportation and able to travel occasionally
• Analytical, results oriented, critical and independent thinker
• Excellent organizational skills and ability to proactively manage multiple priorities
• Demonstrated ability to build and maintain multi-level relationships and networks – junior and senior, for-profit and

This is full time position of 40 hours per week, typically Monday – Friday 10 - 6., with some evenings and Saturdays required.

Compensation and Benefits

Salary: commensurate with experience
Benefits: Health, Life, Dental, Retirement, Vacation, Personal, Sick

Please send cover letter and resume to:

Norma Pagan
Lawrence CommunityWorks, Inc.
168 Newbury Street
Lawrence, MA 01841
978-681-3115
recruiting@lawrencecommunityworks.org