Membership Manager

Summary Objective: The Membership Manager, along with the General Manager, leads and manages membership sales generation and ensures all club operations are consistent with US Fitness standards. Membership Managers also may assist the General Manager in all club operations.

Essential Functions:

• Deliver the ultimate fitness experience to every member, every time
• Meet established monthly sales and performance goals by prospecting and telemarketing
• Complete Smart Start appointments upon enrollment of new members
• Assist in Personal Training sales as directed by General Manager
• Create positive experiences for all guests and prospects
• Exhibit excellent customer service – greets members by name, guests, and staff with a smile

Job Responsibilities:

• Ensure membership agreements are filled out accurately and completely
• Ensure every member is issued a key tag and entered into appropriate computer system(s)
• Set appointments and maintain schedules
• Completes follow up calls to prospects, membership renewals, etc.
• Promote sales of pro shop items, drinks, and supplements
• Perform club walk-throughs and inspections and perform tasks including re-racking all weights, checking bathrooms, wiping down equipment, filling paper towel and water bottle dispensers, and taking out trash. Keep your assigned area clean
• Oversee cleaning of overall club by managing cleaning crew and the cleaning/maintenance staff members.
• Maintain daily cleaning checklist for nightly cleaning crew, front desk, and maintenance person to complete every day
• Serve as Manager on Duty as needed
• Hold staff accountable for their key results and checklists
• Leads staff by example
• Ensures the front desk is operated with the focus on customer service
• Maintains the desk in clean and efficient order
• Ensures bathrooms are well-maintained and fully stocked
• Promptly communicates any maintenance issues to general manager
• Attends and actively participates in Department meetings
• Interacts with other staff members in a positive, professional manner
• Assume other responsibilities as needed
• Work early mornings, evenings, and weekends as needed

Required Knowledge, Skills & Abilities:

• Ability to manage team members effectively
• Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
• Ability to handle challenging customer issues with patience, tact and professionalism
• Must have a high level of professionalism, honesty, integrity and work ethic
• Demonstrated selling skills
• Excellent telephone etiquette
• Effective organizational skills
• Experience working in a team orientated environment
• Excellent communication and customer service skills
• Understanding of basic cash-handling procedures
• Basic computer skills
• Verbal and non-verbal communication skills

Required Experience, Education & Certifications:

• High School diploma or GED preferred
• Current CPR/AED and Basic First Aid certification preferred

Physical Activities, Physical Requirements, Visual Acuity, & Working Conditions:

Physical demands listed here are representative of those that must be met to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Extending hand(s) and arm(s) in any direction.
• Particularly for sustained periods of time.
• Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Using upper extremities to press against something with steady force in order to thrust
• Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Applying pressure to an object with the fingers and palm.
• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to atmospheric conditions. One or more of the following conditions that affect the respiratory system of the skin: fumes, odors, dust, mists, gases, or poor ventilation.

Employee Benefits:

All US Fitness team members receive:

• Complimentary Membership and Guest Privileges
• Discounts on Personal Training, Mind&Body, Aquatics, and Kids Programs
• Discounts on Serenity Day Spa Services and all apparel
• Employee Referral Gift
• In-house Continuing Education Credits and CEC Reimbursement

Additional Full Time Benefits:

• Medical, Dental, Vision, Supplemental Benefits and Group Life Insurance Benefits
• 401(k) Retirement Plan
• Paid Time Off

Relocation: Candidates outside of the specified area are welcome to apply but if selected for an interview, they must be willing to travel at own cost. Relocation assistance is not offered.

US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

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