Operations Manager

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

The Operations Manager reports directly to the Director of Operations for LAZ Parking's Eastern Michigan University operation and is responsible for overseeing the field operations of the parking system and the operations team to ensure 24/7 professional parking management. The field operations team, which includes supervisors and enforcement officers, are responsible for ensuring the parking locations at EMU are maintained to the LAZ standard and those utilizing our parking locations are doing so in the correct manner. The Operation Manager will serve a key role with responsibility for directing the operations team while ensuring tasks, patrol routes, and regular lot maintenance are completed daily utilizing an array of computer based applications. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.

Principal Job Duties:

• Lead, direct, and develop team of field employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identifying high potential employees to support the organization's continued growth.
• Daily, Weekly, Monthly, and Annual financial and operational reports are required.
• Managing, planning, scheduling, training, and directing the activities of members of the field operations team including daily and weekly task and work schedules for the team.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the regional payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the parking system (and vice versa).
• Responsible for interviewing, hiring, evaluating, disciplining and terminating personnel for the field operations team as necessary.
• Work collaboratively with local senior management to evaluate operational consistency with LAZ policies and procedures.
• Analyze data and provide presentations/reports to management on findings and recommendations for improved efficiency or value creation.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of parking system.
• Responsible for the oversight of daily fleet vehicle, parking equipment and general facility maintenance as well as dispatch management.
• Review daily work logs to ensure field operations staff members are performing to standards.
• Manage the revenue collection process to ensure compliance with Standard Operating Procedures for the timely, accurate and efficient collection of revenue with integrity at the forefront at all times.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
• Additional duties as assigned.

Requirements:

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• 2 years in Management role.
• 2 years in an Operations based field
• Strong customer service experience
• Knowledge and ability to manipulate network and automated systems to meet organization's needs
• Proven ability to effectively lead a team and meet expected deliverables by client/university.
• Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.
• Understanding and knowledge of Eastern Michigan University campus and surrounding layout preferred.

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Extreme attention to detail
• Strong customer service skills and abilities.
• Solid communication skills and ability to strategize.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Proactive and self-driven with the ability to multi-task and prioritize in a fast paced culture.
• Ability to meet deadlines and work under pressure.
• Ability to work unsupervised
• Strong interpersonal skills: displaying responsibility and integrity at all times.
• Uses ingenuity in dealing with ambiguous situations and guides others to cope effectively.
• Demonstrates the ability to seek improvement.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.