Operations Manager

**Details**

Title: Operation Manager

Location: Stockton, CA

Salary: $71,197 annual

Benefits: Medical, Dental, and Vision, plus optional flex spending accounts and 401K opportunities! Health Coaching, Employee Assistance Program (EAP), Pay Activ (On demand access to earned wages immediately), Commuter benefits more!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

Supports the Portfolio Manager and Director of Operations with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home and regional office and help to support the individual needs of their operational teams throughout their assigned locations.

Principal Job Duties:

• Responsible for developing client relationships and business retention.
• Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
• Assist the region with the business development, proposal, presentation, and transitions for new locations.
• Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identifying high potential employees to support the organization's continued growth.
• Responsible for planning and executing plan for the opening of new locations within their assigned portfolio.
• Assist in the preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
• Organize and narrate parking management skills for Assistant Managers and Supervisors.
• Understand, implement, and deliver all operational requirements outlined in the contractual agreement between LAZ Parking and the client.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Responsible for ongoing development and implementation of the FAPD and FLASH revenue control systems.
• Day-to-day management of Self-park, On-Street, Special Events, Traffic Management, Ambassador program and Buckley Cove.
• Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
• Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio.
• Participate in labor contract management if applicable to assigned portfolio.
• Review and edit proposed parking, maintenance, etc. agreements.
• Communicate with local police department and emergency management teams regarding operations.
• Organize and manage the oversight of event operations within LAZ Parking.
• Monitor, review, and analyze the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation.
• Additional related duties as assigned.

• Credit card processing reporting, training, repair, and maintenance of all equipment
• Day-to-day oversight of revenue input accuracy and timeliness
• Oversight of Cashier "Surprise Cash Audit" program
• Ongoing updates of SOP:
  • Self Park
  • Special Events
  • Buckley Cove
  • On-Street
  • Ambassador program

• On-street rental management
• Private facility event rental oversight
• Daily Safety audit oversight
• Monthly Safety Audit oversight
• Employee recognition and Motivation programs
• Policy and practice compliance by LAZ audit requirements
• Monthly Financial report

• Preliminary data review and submission

• Payroll

Requirements:

Education:

• Bachelor's Degree or equivalent work experience.

Experience:

• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications

Skills:

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong people and interpersonal skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent teambuilding skills
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

To be hired, all candidates must pass a background check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.