Retail/Warr Tech

POSITION SUMMARY: This position is responsible to prepare and repair coaches and document all work performed on a repair order.

ESSENTIAL JOB FUNCTIONS:

• Manage work assignment including Flag Time, Cause and Cure documentation, escalation to supervisors when repair time will exceed allotted time
• Knowledge of 120AC and 12DC circuits and testing
• Experience performing Pre Delivery Inspections to prepare an RV for customer delivery ensuring all systems are functioning as designed
• Basic knowledge of AC system theory and testing
• Basic woodworking, cabinetry and skills
• Experience diagnosing and repairing all major systems and components found in an RV
• Understanding and compliance with OEM and vendor warranty procedures
• Basic understanding of Generator operation and maintenance procedures
• Experience installing RV accessories such as hitches, brake controllers, slide out toppers
• Maintain a safe and clean work environment
• Ensure the proper use, care and storage of all tools and equipment
• Provide high level quality repairs on all work assignments
• Attend all company required meetings and training
• Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

• Minimum 1 year service technician experience or related fields preferred
• RVIA certification helpful but not required
• Prior technical experience in electrical, plumbing, or carpentry is highly desired
• Valid Driver’s License and clean driving record to meet insurance requirements
• Must provide own tools
• Must have excellent customer service and communication skills, both verbal and written

PHYSICAL REQUIREMENTS:

• Availability to work more than 40 hours a week including nights, weekends, and whenever needed to meet business needs
• Flexibility to cover changing work schedules as needed
• Ability to lift to 70 pounds
• Ability to repeatedly bend, stoop, reach, climb stairs, push and pull
• Must be able to stand / walk for extended periods of time
• Potential exposure to heights and hazards
• Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
• Ability to work in changing climates and work outside for extended periods
• Ability to perform essential functions with or without accommodation

Education:

• 
  High School Diploma or equivalent

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)