What are the responsibilities and job description for the Field Service Technician position at LB Foster?
Who We Are…
We enjoy a market-leading reputation for high-quality, high-performance engineering solutions in Rail and Infrastructure.
Rail : We are a specialist, end-to-end supplier to the global rail sector. Our performance critical engineering solutions fulfil an essential role in maintaining the safe and reliable operation of rail networks around the world Solutions include: Rail Products, Friction Management and Rail Technologies. We focus on innovation, creating leading edge engineering and digital communication technology solutions for the rail, infrastructure, and the built environment. Solutions include: Control and Digital display, Contract services and Condition monitoring solutions
Infrastructure: We operate in the Infrastructure sector. We are experts at designing, manufacturing and deploying advanced technologies that positively impact the built environment. Solutions include: Precast concrete buildings and products, Bridge products, Pipe protective coatings and threading.
Job Summary:
The Field Service Technician is responsible for providing field service support for LB Foster Friction Management customers.
Essential Functions:
- Installation, maintenance, troubleshooting / repair and customer training support provided for all LB Foster friction management.
- Liaison with external customers and internal company departments for product development and relationship-building initiatives.
- Ability to work outdoors on railway tracks under a variety of weather conditions.
- Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable.
Experience, Education, & License Requirements:
- High school graduate or equivalent.
- Have the ability to obtain E-Railsafe and Roadway Worker Protection (RWP) certification for applicable client railways, plus other customer-based training as may be required to access work sites.
Skills & Abilities:
- Strong communication (verbal and computer) and time management skills.
- Experience with Microsoft Office Software (Word, Excel, etc.)
- A high degree of reliability, professionalism, and the ability to work independently with minimal supervision are critical attributes for this position.
- Sound writing skills for work report submissions.
- Ability and willingness to follow all applicable safety and operating rules for client railways in a professional and conscientious manner.
- Must wear Personnel Protective Equipment PPE (Hard Hat, Safety glasses, Gloves and Hearing protection as required).
- Maybe required to act as Watchman / lookout and shall devote full attention to detecting the approach of trains and communicating a warning thereof to other personnel.
- While performing the duties of this job, the employee is occasionally required to stand, sit, walk, use hands and finger to handle or feel objects, tools, or controls, reach with hands and arms, climb, balance, stoop, kneel or crouch, for prolonged periods of time.
- Will be required to operate impact equipment, power tools, hand tools under heavy loads, and manual earth moving tools as required for trenching of ditches to bury hoses and electrical cables.
- Extensive travel to work sites throughout North America is required on a weekly basis.
- Overtime hours may be necessary as workloads dictate. This may include weekdays, weekends and/or holidays.
- The employee may occasionally be required to lift and /or move up to 100lbs and be subjected to occasional moderate to intense physical exertion while performing required duties on uneven and rocky surfaces.
Competencies:
- Team work
- Critical Thinking
- Drive for Results
- Communication
- Adaptability
- Accountability
- Time Management
- Customer Focus
- Integrity & Trust
- Problem Solving
- Detail Oriented
The Benefits...
- Medical, dental, vision benefits the first day of the month after hire date
- Market-leading 401(k) program with company match
- 5 paid sick days per year
- 100% tuition reimbursement
- Paid Parental Leave
- Career development and advancement opportunities
