IT Manager

```Duties```
- Oversee and manage the IT infrastructure and corporate services deployed at the data center and administrative buildings, as well as network communications throughout the project. Plan, implement, manage, and monitor 3rd party contractors to achieve successful project implementation as well as daily and long-term operations. Provide industry knowledge and best practices to optimize IT Operations, reduce risk, and meet business requirements.

Essential Duties and Responsibilities:

• Manage and monitor-day-today operations, maintenance, reliability, testing, rollout, upgrades, support and general administration for NTE, NTE35 and LBJ concessions including (but not limited to) data center, communications, fiber, corporate voice and data network, servers, desktop services, operating systems, hardware, software and the Traffic Operations Center.
• Develop and manage the business continuity and disaster recovery plan
• Develop and manage network communications infrastructure for the project.
• Develop and maintain applicable IT policies and procedures
• Develop, perform, and manage proactive functions including evaluative testing and audits with variance analyses, corrective action recommendations, and recommendations for future capability and capacity planning.
• Develop and monitor compliance with Service Level Agreement & Key Performance Indicators (SLA&KPIs) by analyzing needs of users/departments by prioritizing modifications to core system applications while developing and implementing documented requirements for problem resolution.
• Perform and manage complex problem identification and resolution.
• Manage third-party contractors, licenses, and support contracts.
• Analysis of data and trends in existing systems for the proactive management of storage architecture, capacity, and response times.
• Support the established overall IT financial objectives by managing and/or providing input to the established IT budget, forecast requirements with business case justifications and cost/benefit analysis for spending and initiatives, provide input to annual department budget, and maintain scheduled expenditures.
• Perform other duties and responsibilities as necessary.

Education & Experience

• Bachelor's Degree in Computer Science, Information Technology, Telecommunications or similar.
• 7-10 years of relevant work experience of similar nature
• Disaster Recovery, Backup, and Business Continuity procedures
• Service Level Agreement Management
• Colocation Center Management
• Security Protocols and Standards
• Audit Standards
• Database Management
• Asset Management (Hardware & Software lifecycle, Load Usage reporting, Data Center efficiency)
• Tech support systems; Ticketing systems, service orders, and work orders
• Network design, implementation, and maintenance
• Experience in IT administration such as project management, development of IT policies, continuous process improvement, system administration, backup/patch management, disaster recovery, and capacity planning.
• Experience in personnel and team management including relationship building, conflict resolution, establishing goals, and performing evaluations
• Experience managing departmental functions such as vendor negotiation, forecasting, and strategic planning

Professional Qualities:

• Effectively and professionally manage tasks, staff, contractors, and deadlines
• Ability to interact with colleagues in a self-managed team structure
• Possess strong and positive verbal , written, interpersonal, and documentation skills
• Multitask and problem-solve within a fast-paced environment
• Perform all essential duties and responsibilities while demonstrating initiative, performing quality work within deadlines and interacting professionally and proactively with other employees and with multiple organizations

Computer & Network Skills:

• Knowledge of establishing and maintaining the network, server, backup, and storage infrastructure
• Knowledge of implementing and maintaining fiber-based network communications solutions
• Experience in Toll and/or ITS industry preferred but not essential
• Must be able to demonstrate computer proficiency, especially within Microsoft Excel, Word, and Powerpoint, as well as PC based programs

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team as an IT Manager.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 7 years
• 8 years

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Dallas, TX 75244: Relocate before starting work (Required)

Work Location: In person