What are the responsibilities and job description for the Support Analyst position at LC Staffing?
LC Staffing is seeking a Support Analyst to join the team of a well-established organization in Missoula, Montana. This is an excellent opportunity to gain experience in the software industry with a collaborative company that has a creative atmosphere where employee ideas are encouraged and appreciated.
Wage: $15-$18 DOE
As a cross functional member of the Product Support and GPS-Hardware team, you will be responsible for assisting customers with troubleshooting and resolving any technical problems associated with the Edutracker application, GPS tracking systems, and company's suite of applications. You will be an escalation point for support for these specific products and systems. This is an entry level position where you would be learning how to ensure timely resolution of customer software issues through data analysis and troubleshooting, best practice communication, team coordinated testing, and other available tools for resolving issues. You will work with members of your team in finding the best solution and escalating technical problems to implementation and/or engineering if need be.
Education Requirements and Qualifications:
- High school diploma or GED required
- Clear, positive verbal and written communication skills
- Proficient working within the Microsoft Office Suite (Outlook, PowerPoint, Excel, Word)
- Training, computer software technical support, and/or customer service experience
Get in touch! Call or text 406-542-3377 for Haley in our Missoula LC Staffing Office.
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