Customer Service Representatives (CSRs) Needed – Paid Training!
Do you excel at helping customers in a professional way?? Are you capable of multitasking in a rapid pace environment? If so, WE ARE LOOKING FOR YOU!
Our rapidly growing company is looking for Customer Service Representatives (CSRs) that are excited to help customers and engage with our clients in providing effective assistance by handling non-emergency medical phone calls, while following specific procedures, scheduling transportation services, answering questions, and resolving y emerging problems that our customers might face with accuracy and efficiency.
The best candidate for this job is one who is patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. The LCP CSRs can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to our CSRs. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
Job Description
Under the supervision of the Flex Supervisor Team Leads, the Flex CSR performs a variety of customer service tasks regarding the scheduling of trips for our members as well as dispatching duties on the day of the trip. CSRs must consistently demonstrate a sense of urgency, and compassion when responding to our customers and partners. As a member of the Flex Team, they must enthusiastically provide the highest level of service to all customers in accordance with LCP's a’ established policies and procedures.
A typical day would involve: handling all calls via the Automated Call Distribution System (ACD) related to all details of member trips; the verification of member eligibility, and adequately addressing internal and external customer questions and inquiries. Similarly, for dispatch functions, the day also involves fielding calls related to all details of member trips; vendor and LCP driver communications; and appropriately addressing internal and external customer questions, and inquiries.
Click on the link below to submit your application:
https://heartlandhcm.com/a/19d367e8-ec99-408d-a874-4a45c39aac7e
HOURS AND WORKING CONDITIONS:
8-hr shift between 8am to 8 pm
Call center environment
Duties and Responsibilities
Job Requirements
Benefits
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
Experience:
Ability to Commute:
Work Location: In person
Click the checkbox next to the jobs that you are interested in.
Data Entry-Keyboarding Skill
Escalation Management Skill
Customer Service Representatives Needed - Paid Training!
LCP TRANSPORTATION LLC, Indianapolis, IN
Customer Service/ Call Center Representatives
Partnered Staffing - Kelly Services, Indianapolis, IN