Director of Operations Management

Many roles at LCS may require that we ask about your COVID-19 vaccination status. Please note that this role will be required to provide proof of COVID-19 vaccination as a condition of employment.

The purpose of this role will be to coordinate the day-to-day operations of Life Care Services properties for The Delaney Rental portfolio. This individual will interface with senior management, sponsors of senior living communities, and community management staff while planning, directing, developing, and implementing Life Care Services management systems within a controlled atmosphere. This person will also develop new management strategies and make recommendations based upon constructive analysis.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

The Role:

• Direct and supervise the day-to-day management activities of senior living communities for Life Care Services Rental portfolio
• Interview, hire, discipline, supervise, teach and direct immediate subordinates who are Executive Directors of senior living communities
• Review, evaluate, and make recommendations concerning the operational and financial performance of senior living communities
• Serve as a liaison between Life Care Services and sponsors of senior living communities
• Work with Executive Directors and Financial Services department to prepare annual operating and capital expense budgets for approval by supervisor and VP/Director of Operations Management or SVP/Director of Operations Management
• Ensure that all company policies and procedures, including marketing, clinical, management and accounting are implemented and followed
• Work with Executive Directors to collaboratively develop community goals and objectives, and monitor progress monthly
• Attend board meetings and scheduled owner’s meetings as directed by supervisor
• Conduct performance evaluations on subordinates and make appropriate recommendations based on evaluations
• Coordinate, conduct, and evaluate quality assurance studies and resident satisfaction surveys as required
• Assist communities with problem solving
• Institute and monitor systems of cost containment
• Coordinate activities of Life Care Services ancillary services in providing support for senior living communities
• Mentor, coach, teach and team build individual community Executive Directors and their teams, as required

Experience:

• Five years’ progressive experience in management, in the area of senior living services with multi-community oversight responsibility
• A four year degree from an accredited college or university in the area of business administration, accounting, finance, gerontology, healthcare administration, or related field

Knowledge & Skills:

• Strong planning, budgeting, performance management, employer relations, communications skills
• Experience dealing with employees from all divisions/departments of the company at all levels
• Strong decision-making and negotiating ability, administrative skills and confidentiality is expected of all upper management level.
• Demonstrated skills and abilities to effectively manage, supervise, train and communicate with community personnel
• Must be able to travel up to 80% of the time and be located close to a large airport
  

Why LCS?

Industry leader. The Nation’s second-largest senior living operator, ranked number one in customer satisfaction among senior living communities.

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.

Collaborative culture. We’re dedicated to creating a collaborative culture that provides an exceptional experience for every employee.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Job Level: D

Estimated Salary: $175,000 - $215,000

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER