RealPage IT Administrator

LDG Development and our affiliated companies are growing rapidly to produce higher levels of much-needed affordable housing across the nation. Our founding belief that “Everyone Deserves a Quality Place to Live” has resulted in an organization that has now achieved a #1 Ranking as an Affordable Housing Developer and our focus on our employees and company culture has resulted in Top Best Places to Work in Louisville each of the last three years. We believe that the foundation of a stable supporting living environment allows individuals to thrive and accomplish their dreams in education, career paths, and more. The overall reputation and quality that LDG puts forward in all business practices are key to keeping our goals alive.

The RealPage Systems Administrator and Trainer is responsible for the continuing education of all employees in the areas of the RealPage software, operations, and related operational procedures in alignment with the company’s business objectives.

ESSENTIAL DUTIES

• Creates and delivers detailed technical documentation on operational processes that impact the utilization of RealPage.
• Designs, develops, and customizes technology training and instructional materials following the Solidago standards.
• Maintains and configures of RealPage Unified Platform
• Coordinates with RealPage and troubleshoots errors by running diagnostics, documenting problems and resolutions, and assessing the impact of issues.
• Ensure site property affordable real page systems are running properly and full optimization of the software is utilized.
• Serves as the department’s RealPage subject matter expert and assists Solidago staff with software-related support issues.
• Provides documentation and technical specifications to IT staff for planning and implementing new RealPage features and upgrades.
• Creates and facilitates RealPage training programs (virtual and instructor-led).
• Collaborates with the Learning & Development department to coordinate with the Learning Management System (LMS) and meet the training requirements of Solidago.
• Works in close partnership with stakeholders across the company to continuously improve the system functionality, content, and related processes.
• Tracks and measures employee progress and effectiveness of training programs.
• Develops and updates tools and reports for ongoing access to learning information; generates standard and custom reports that are best for Solidago.
• Recommends consistency in operational business practices related to software systems, in partnership with the internal IT Department.
• Performs other duties as required.

MINIMUM REQUIREMENTS:

EDUCATION AND EXPERIENCE

• Bachelor's degree in Computer Science, Information Technology, or System Administration and a minimum five (5) years of experience as a superuser of RealPage Unified Platform or a combination of education and experience
• Advanced knowledge of RealPage products and services is required.
• Knowledge of affordable housing is a plus.
• A minimum of five (5) years of experience managing complex multi-disciplinary processes

KNOWLEDGE, SKILLS AND ABILITIES

• Remote work may be available.
• Ability to meet tight deadlines and function effectively in a complex organizational environment demanding a high energy level, discretion, and flexibility.
• Advanced understanding of property management required at both corporate and property levels.
• Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.
• Ability to work independently and as part of a team.
• Outstanding verbal and written communication skills, specializing in technical writing, documentation, and follow-up.
• Excellent presentation skills.
• Must be able to multi-task, and work in a high-paced and deadline-driven environment.
• Flexible and capable of successfully managing change.
• Detailed-oriented and skilled in completing multiple tasks within desired timelines.
• Excellent analytical abilities to grasp the key points from complicated details.
• Extensive customer service experience is required.
• Must possess a valid California driver's license, auto insurance, and reliable transportation.

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl.

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

Consistent with its obligations under the law, Solidago. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.