What are the responsibilities and job description for the Retail Associate position at Le Creuset?
WHO YOU ARE As our sales associate, your primary role is to be our customer service and product knowledge expert who is committed to building and sustaining long-term relationships with our customers. Your ability to achieve results independently and contribute to an environment through teamwork, empowerment and collaboration makes you a critical member of our sales and service team. You love to sell and go out of your way to create joyful Brand experiences for our customers.
WHO WE ARE More than just cookware, Le Creuset has been a colorful companion to meals and memories around the world since 1925. Respect for tradition and authenticity have been Le Creuset’s guiding principal for nearly 100 years – our passion for superior artisanal quality, exceptional design, and European craftsmanship have remained constant.
YOUR DAY-TO-DAY
Meet company sales, service and KPI goals to support
- Consistently use the Recipe for Successful Selling approach while interacting with customers, in addition to promoting in-store promotions, contests and incentives.
- Utilize Sales performance tools and methods to enhance selling behaviors, including cross selling, suggestive selling, add-ons, set selling, etc.
- Leverage reporting tools to track and maintain individual results.
Deliver a joyful customer experience to support Brand standards
- Build and maintain meaningful customer relationships by leveraging Personal Trade principals.
- Maintain strong sales and service knowledge through ongoing coaching and training.
- Responds to customer inquiries in a professional and timely manner.
Executes and maintain store standards to meet business needs
- Maintain visual standards, store merchandising practices and inventory control activities.
- Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs and demands of the business.
- Adhere to operational and safety policies and procedures.
WHAT WE’RE LOOKING FOR
- Prior retail sales experience, preferably in a specialty retail environment
- Flexibility in to work non-traditional hours, including days, nights, weekends, and holidays
- Physical requirements include ability to be stand and walk on the salesfloor for extended periods of time; climb a ladder; lift and carry up to 25 pounds
- High School Graduate or equivalent
- Must be 18 years of age
EXTRA EXTRAS
- Authentic passion around cooking, baking and entertaining
THE PERKS
- Holiday Vacation Pay
- Monthly bonus opportunity based on store sales achievement
- In-store incentives
- Growth opportunities: Growth = Joy
- Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
- Generous employee discount: How much space do you have in your kitchen?
The above information represents typical elements and criteria considered necessary to perform this role successfully. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this role. Other job-related duties may be assigned by the supervisor.
WHY JOIN US Our mission is simple - to inspire and empower people everywhere to make joy through cooking. Our recipe is equal parts passion, hard work and fun with a culture as vibrant as our products. We constantly stretch ourselves and encourage our associates to do the same. When you join Le Creuset, you become part of a dynamic team that focuses on innovation and collaboration. You are part of something bigger…from your first day to every moment thereafter, you’re going to love what you do!
FLSA STATUS Non-exempt
EEO STATEMENT Le Creuset is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and associates without regard race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need. Le Creuset seeks to recruit, develop, and retain the most talented people from a diverse candidate pool that represents a variety of backgrounds, perspectives, and skills.
Experience
Required- Flexibility in to work non-traditional hours, including days, nights, weekends, and holidays
- Prior retail sales experience, preferably in a specialty retail environment
Education
Required- High School or better
