What are the responsibilities and job description for the ACH Processing Assistant Manager position at Lead Bank?
Lead is a fintech building banking infrastructure for embedded financial products and services. We operate an FDIC-insured bank headquartered in Kansas City, Missouri. Additionally, we have offices in San Francisco, Sunnyvale, and New York City, where our technical, product, design, and legal teams operate.
We are built for a constantly evolving financial landscape, where new ventures and technological advancements emerge daily. Guided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity.
Simply put, Lead offers the essential attributes that every fintech seeks in a partner bank. First, unparalleled technical expertise from a distinguished team of developers with an extensive understanding of the banking and payments systems. Second, oversight expertise, automated compliance systems, and bespoke program management to navigate the ever shifting regulatory landscape. Finally, a commitment to transparency and operational rigor to ensure everyone’s money does what it’s supposed to do.
As a Community Bank, we provide personalized banking services and solutions to support the businesses, individuals, and charitable organizations of the Kansas City Metropolitan Area, both in branch and online. We are committed to fostering strong relationships, supporting local economic growth, and we believe in the power of being an integral part of the community we serve.
\n- Serve as a resource for other processors, team members, and clients for ACH related questions
- Troubleshoot ACH related system issues and client issues
- Assist with hiring new ACH processors
- Train new and current ACH processors
- Manage, schedule employees, monitor staffing levels, and ensure that employees follow the standards and procedures of the bank
- Hold monthly 1:1s and complete periodic performance review for ACH processors.
- Schedule and hold periodic team meetings sharing important and relevant information with team
- Test/implement new ACH related products/services
- Create/update ACH related procedures
- Accurately prepare/process all ACH requests within Lead Bank appointed time frame
- Process ACH returns and ACH related exception items.
- Review stop payment requests/Written Statement of Unauthorized Debits (WSUD) and handle the associated returns
- Assist daily/monthly reports
- Assist team leaders by ensuring daily ACH related tasks have been completed and all ACH related emails have been claimed/responded to
- Process research requests from branches and clients
- Assist with preparations for periodic audits and risk assessments for the department
- Perform other payment processing duties as assigned
- Have at least 1-3 years of ACH processing experience; 3-5 years preferred
- AAP, APRP certifications highly preferred.
- Understanding of payments (rules/formatting) with supporting experience, preferred
- Understanding of Fiserv core-related products/ Fedline Advantage services, preferred
- At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
- Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
- Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
- Paid parental leave
- Flexible vacation policy, including PTO and paid holidays
- A fun and challenging team environment in a dynamic industry with ample opportunities for career growth
*Hours: Monday-Friday 8-hour shift between 9:00am and 8:00pm based on the bank's needs.*
*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
