Branch Banker - Crossroads

Description

Classification: Non-Exempt

Position Type: Full-Time

Expected Hours of Work:  40 hours within the timeframe of 7:30am-6pm, M-F; 7:30am-12:30pm Saturday 

Reports to: Branch Manager

Location: Kansas City, MO

Summary/Objective

The Branch Banker will be responsible for greeting existing and potential bank clients; providing client support via in-person, phone, and computer; setting up new accounts; processing client checking and savings account transactions; providing ongoing client support; and generating new business. Candidate must perform all tasks with a high degree of confidentiality, accuracy, and according to mandated timelines.

Requirements

Essential Functions

· Utilize CRM (Customer-Relationship Management) system. 

· Evaluate needs of potential clients and offer appropriate financial products and services.

· Initiate and open new accounts, to include making debit cards and ordering checks.

· Support existing and potential clients.

· Provide ongoing relationship servicing to clients to further business, to include status or enhancements to account productivity and suggestions for any resolutions. 

· Generate new business and identify referral opportunities. 

· Complete checking and savings account transactions to include verifying deposit amounts and customer account balances, handling cash, and check examination via an on-line terminal as a back-up to the Teller role, in certain situations.

· Inspect all checks, bonds, money orders, and savings withdrawals to determine their negotiability as a back-up to the Teller role, in certain situations.

· Receive and verify loan payments, as a back-up to the Teller role, in certain situations. 

· Answer and route phone calls and give/take the appropriate information. 

· Perform other duties as assigned.

Competencies: 

· Basic knowledge of credit processes and standards.

· Basic knowledge and experience in using CRM software to manage service to clients. 

· Build relationships, both internal to the bank, as well as with clients. 

· Participate in industry training with regards to regulations, products, and services.

Physical Demands

· Regular requirements:

o Stand

o View computer monitors

o Talk

o Hear

o Sit

o Walk 

o Use hands to type / handle / feel

o Reach with hands & arms

· May be required:

o Lift up to 20 lbs.

Travel

· Periodic travel to other Lead Bank branches, client locations and some overnight travel to conferences.

Required Education and Experience:

· Minimum High School Diploma 

· Proficiency with Microsoft Office product suite (Excel; Word; Outlook)

* Lead Bank requires all employees to be fully-vaccinated from COVID-19. Medical and/or religious accommodations may be requested.

Preferred Education and Experience

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.