Teller

Description

POSITION DESCRIPTION

Title: Teller (Bilingual preferred)

Classification: Hourly, Non-Exempt

Position Type: Full Time

Expected Hours of Work: 7:30 am – 5:30 pm weekdays, and rotating 8:30 am – 12:00 p.m. Saturdays

Reports to: Branch Manager

Location:  Lee’s Summit, MO

Summary/Objective

Greet all Clients appropriately and ensure all Clients receive excellent service on all financial transactions. Identify Client needs and provide appropriate solutions. Maintain appropriate control of the cash drawer and balance each day.  Ensure compliance in all transactions. Assist Branch Manager with other duties as needed.

Essential Functions

· Deliver superior financial services to both consumer and business Clients

· “Own the business” – When Clients have questions make it a priority to solve the problem

· Manage and balance a cash drawer within defined limits

· Process a variety of financial transactions including check cashing, withdrawals, deposits, loan payments and others in a confidential manner

· Issue and record the sale of monetary instruments

· Report information related to financial transactions as required 

· Balance the ATM

· Balance the vault

· Facilitate audits

· Adhere to all operational and compliance policies and procedures

· Cross-sell all bank products

· Train on all duties required for a Branch Banker level position after Teller duties are mastered

· Other duties as assigned

Competencies: 

· Excellent customer service skills – ability to show tact and diplomacy when dealing with all Clients both internal and external

· Patience when assisting Clients

· Ability to cross-sell (determine Clients needs and recommend appropriate bank products)

· Good listening skills

· Ability to communicate effectively both verbally and in writing

· Excellent cash handling skills  

· Attention to detail

· Ability to follow defined processes and procedures

· Ability to identify fraudulent or questionable transactions

· Ability to learn financial products and communicate the benefits to Clients

· Good understanding of banking organization structure to be able to find the right person to help a Client when needed

· Competency in basic mathematical skills

· Ability to deal with both internal and external Customers 

Physical Demands

· Regular requirements:

o Sit

o View computer monitors

o Talk

o Hear

o Stand

o Walk 

o Use hands to type / handle / feel

o Reach with hands & arms

· May be required:

o Lift up to 20 lbs.

Preferred Education and Experience

• High school      graduate or equivalent
• Previous cash      handling experience
• Six months of      banking or retail sales experience preferred

* Lead Bank requires all employees to be fully-vaccinated from COVID-19. Medical and/or religious accommodations may be requested.

*Lead Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.