Player Engagement Specialist

COMPANY DESCRIPTION

Leading Edge Connections’ client is a premium fantasy sports company specializing in NFT’S and fantasy sports. Our client aims to be a superior online destination for all sports lovers. The mission of the company is to keep the audience engaged and entertained. They have numerous online contests for different sports and sports lovers. Leading Edge Connections seeks to hire committed people who have a passion for NFT’s, fantasy sports or have a passion to learn more about NFT’S.

JOB DESCRIPTION

We are looking for a Player Engagement Specialist. What is that you might ask? It’s a customer experience specialist who can not only be a team player and bring their background and skills to the team, but they can get in on the action and make/take calls like a regular sales agent. This player/coach agent will be well-versed in being an empathetic customer support agent as well to become part of our team for the various Fantasy sports leagues.

As a player on the Support team, you will:

• Be part of a collaborative team using email, chat, and phone support to rapidly resolve issues, tickets and inquiries, meet/exceed expectations, and deliver outstanding support to our growing community of avid sports and NFT fans
• Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best experience possible
• Use technical ability to master our internal systems, review accounts, troubleshoot and resolve issues
• Help share user insights and trends to all areas of the business including product, marketing, and operations
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution

Minimum Requirements:

• 1 year of professional customer service specialist experience
• 1 year of call center experience
• “White Glove” level of professionalism online customer support experience
• A passion for knowing or learning NFTs
• A love for Fantasy Sports and deep knowledge of sports in general
• A desire to keep our customers insanely satisfied
• A quick and creative problem-solving mind
• Ability to learn and adapt to changing software
• Excellent communication skills with an emphasis on writing skills
• Experience chatting with people (retail, teaching, etc)
• Empathy, curiosity, humility, and flexibility
• Enthusiasm for varied responsibilities
• Availability to work flexible hours that include nights and weekends

Major Bonus Points:

• Former high school or college athlete that understands the sports mindset
• Experience in using a PBX (call center phone experience)
• Knowledge of and passion for Fantasy Sports
• Experience and proficiency with help desk software (ZenDesk)
• Great attention to detail and highly organized
• Multi-tasking abilities with a focus on quality of work
• Superior interpersonal skills and emotional intelligence

Job Types: Full-time, Contract

Pay: $16.00 - $17.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
100% remote work from home

Experience:

• call center: 1 year (Preferred)
• professional white glove customer service: 1 year (Preferred)

Work Location: Multiple Locations

Salary : $16 - $17