Customer Success Specialist

Title: Project Coordinator/Specialist-III
Contract Duration: 3 months (rolling quarterly basis and ideally renewing continuously if it's the right fit)

Location - Remote position with travel in and around Orange County / Inland Empire California – Southern CA (partially remote, work from home and partially travel-based)

Working hours: 8am - 5 pm CST

Description:

Client is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding.

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Senior Manager, Product Ops within our Platform Operations organization.

This position is partially remote, work from home and partially travel-based as you will be regularly traveling to merchant sites around the country.

You’re excited about this opportunity because you will…

• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers
• Be our product expert with a high level of proficiency in all associated integrations
• Create merchant training materials to encourage staff understanding and adoption Perform quality assurance testing to ensure full functionality of ordering site prior to launch
• Train merchant staff on effectively using the our product platform
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

We’re excited about you because…

• Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality
• Able to complete tasks accurately, effectively and on time with superb attention to detail
• Ability to lift up to 50 lbs for POS system transport
• Experience working successfully cross functionally with individual contributors
• Excellent external and internal customer support skills
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross functionally with other departments

To know more about current opportunities at LeadStack, please visit us at https://leadstackinc.com/careers/.

I can be reached on pallavi.sawant@leadstackinc.com

Job Type: Contract

Salary: $48.00 - $50.00 per hour

Experience level:

• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• Travel

Work Location: Remote

Salary : $48 - $50