Operations Manager- Residential

• Comprehensive benefit package (medical, dental, vision, disability, 401(k) and more)
• Intensive, on-going training
• Tuition reimbursement

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  Staff Management – Create a systematic approach to the recruitment, training and retention of qualified individuals who understand their contribution to the Learning Services standard of customer service.
• Expense Management – Demonstrated ability to consistently stay in compliance with the expense side of the Program’s budget including the consistent management of the Program’s labor budget.
• Quality Management – Ensure that the Program meets the needs, demands and expectations of our residents, customers and employees.

• Recruit and retain staff to meet agreed upon staffing levels and seek to improve the quality and competency of the staff.
• Interface with the corporate level Human Resource office to insure that the program practices competent standardized human resources.
• Provide adequate training to all staff to meet LEARNING SERVICES and Licensing standards.
• Cover direct care shifts as needed.
• Provide timely staff performance appraisals.
• Maintain and audit Program personnel files
• Maintain compliance with all Corporate, State and Federal labor policies and laws.

• Monitor compliance with Monthly and Year to Date budget submitting monthly variance reports.
• Manage expenses within agreed upon budget limits and ratios.
• Manage labor costs and hours within budget.
• Manage the Program’s use of overtime and contract labor.
• Participate in the development of the Program’s annual operating budget.
• Program and Property presentation: Establish and implement an equipment and property maintenance schedule. Oversee a strategic capitol equipment replacement schedule. Manage all repair and maintenance agreements and contracts. Maintain safe, sanitary, home-like environment in all venues.

• Implement the company’s service delivery model
• Interface with the Clinical Director (if applicable) and/or Case Manager(s) to understand the Resident’s Care Plan as it pertains to the training of the direct care staff to deliver quality services competently. Insure that the direct care staff understands the Resident’s Care Plan as it pertains to the tasks of the direct care staff.
• Participate and manage in data collection as mandated by the program’s quality improvement plan.
• Minimize unplanned discharges
• Facilitate timely admissions
• Outcomes: Ensure that Program staff understand and support each resident’s Care Plan as prepared by the Program’s Case Manager(s). Ensure that the data required to support and develop each Resident’s outcome goals is properly collected by program staff.
• Licensure and Accreditation Standards: Maintain all appropriate licensure as current and in good standing. Comply with all CARF accreditation standards maintaining full accreditation.

• B.S. or B.A. degree required 5
• 5 years of prior personnel management experience in a healthcare related environment
• Demonstrates effective verbal and written communication skills
• Self-initiative and ability to work independently
• Good interpersonal and leadership skills
• Ability to lift minimally 50 pounds
• Preferred experience in disability management
• Preferred clinical or medical experience in a rehab related field
• Valid Driver's License

Learning Services Is An Equal Opportunity Employer

#JT