Customer Service Representative

Leatherstocking Veterinary Group

We are looking for a Customer Service Representative (CSR) to join our Marcy Veterinary Team. A CSR is a vital part of the team and has the primary responsibility to promote and safeguard relationships with our clients. This role is for the kind of person who exudes positivity, friendliness, and the ability to handle people and pets in a variety of different situations.

Our Core Values:

We are looking for people that fully align with our core values – how we act and behave towards our patients, clients and each other.

• Committed: We are motivated to achieve best possible outcomes.
• Optimistic: We exude positivity and unity.
• Supportive: We go out of our way to provide a friendly, caring experience.

You will be responsible for:

• Assisting clients with scheduling their pet’s appointment.
• Greeting our clients, in-person on the phone, with friendly and courteous manner.
• Taking client phone calls and helping them with their pet’s healthcare.
• Cash handling and payment processing.
• Reconciling the drawer at the end of the day.
• Scanning prescriptions into the medical file.
• Printing travel sheets, these will follow the patient throughout the clinic.
• Scanning patient history into the medical file.
• Managing reminders to clients for their upcoming appointments.
• Scanning consent forms and surgical logs into the medical file.
• Mailing out meds to the client.
• Having a great attitude while working well with others.
• Remaining posed during difficult situations.
• Being friendly and positive at all times.
• Having knowledge of general office procedure.
• Willing to learn new processes.
• Adapting changes to your routine.

Experience Needed:

• A minimum of 2 to 5 years’ of front desk experience is preferred.
• Strong computer skills including Microsoft Office.
• Strong work ethic and team player.
• High degree of professionalism.
• Strong interpersonal communication skills including verbal and written.

The responsibilities and qualifications outlined in this job description are intended to provide an overview of the typical tasks and requirements for this position. They are not exhaustive and may be subject to change or expansion as needed to meet the evolving needs of the

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person