What are the responsibilities and job description for the IT NOC Operator I position at Ledgent Technology?
Job Description
Position Summary:
The Network Operations Center (NOC) Operator I provides continuous 24x7 monitoring and incident response for all products including all Infrastructure and applications supporting the products. This position handles tier 1/2 support for systems/application administrators as needed for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
The Network Operations Center provides the company 24/7 coverage and Operators are expected to work outside normal business hours to include weekends and holidays.
Education and/or Experience:
For consideration candidates will need a
Computer Skills
* MS Windows, Linux, other operating system knowledge
* Familiarity with ITIL and Ticketing systems
* Basic Cisco command line tasks
* Familiarity with Patch Management
* Familiarity with Virtual Infrastructure and Hypervisors
Certificates, Licenses, Registrations
* CISCO CCENT and/or Microsoft Certification Professional (MCP) preferred
Other Skills and Abilities
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
The Network Operations Center (NOC) Operator I provides continuous 24x7 monitoring and incident response for all products including all Infrastructure and applications supporting the products. This position handles tier 1/2 support for systems/application administrators as needed for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
The Network Operations Center provides the company 24/7 coverage and Operators are expected to work outside normal business hours to include weekends and holidays.
Education and/or Experience:
For consideration candidates will need a
- High school diploma (or equivalent combination of education and experience) required; Associates degree or technical college certification preferred
- Must have at least 2 - 4 years' related experience in a technical support role or closely related experience to the job duties listed
Computer Skills
* MS Windows, Linux, other operating system knowledge
* Familiarity with ITIL and Ticketing systems
* Basic Cisco command line tasks
* Familiarity with Patch Management
* Familiarity with Virtual Infrastructure and Hypervisors
Certificates, Licenses, Registrations
* CISCO CCENT and/or Microsoft Certification Professional (MCP) preferred
Other Skills and Abilities
- Ability to ask for relevant information to help diagnose issues
- Ability to multi-task, good time management and ability to prioritize workload.
- Good interpersonal skills and willingness to work as a team player.
- Good communication skills (verbal and written).
- Must have the ability to work evenings, weekends, and holidays
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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