Insurance Customer Service Representative

Job Description

Are you someone who enjoys helping others and is looking for a career? 

Lee Reed Insurance is offering an exciting opportunity for individuals interested in learning and growing within the insurance industry!

Join Lee Reed Insurance, an independent insurance agency located in Zephyrhills, Florida. We are seeking a motivated and customer-oriented Customer Service Representative to join our team. As an established agency with strong ties to the local community, we take pride in providing exceptional service and personalized insurance solutions to our clients.

In this Insurance Customer Service Representative role, you will be responsible for fostering relationships with clients, answering inquiries, and providing expert advice. Your exceptional communication skills and positive attitude will be essential in delivering a high standard of customer service. You will be required to collaborate with a supportive team and contribute to the growth and success of our agency.

Apply Today! If you are passionate about customer service, willing to go the extra mile for clients, and thrive in a dynamic work environment, we invite you to join Lee Reed Insurance. Become a part of our dedicated team!

Benefits

Paid Time Off (PTO) 5 days in your first year (number of days increases with longevity).

Flex Time - time off for doctor�s appointments, etc. (within reason)

Paid Sick Leave (5 days)

Active Community Involvement

Hour Lunch

Paid Weekly

Holidays Off

Paid Holidays

Health Insurance

Retirement Benefits (With Company Match)

Monday - Friday (8:30am - 5pm) Work Schedule

Career Growth Opportunities

Responsibilities

• Customer Assistance: Serve as the primary point of contact for our policyholders, addressing their insurance-related inquiries and providing accurate information. 
• Policy Updates: Assist customers with making changes to their insurance policies, such as adding or removing coverage, updating personal information, or making payments. 
• Claims Support: Guide customers through the claims process, ensuring they understand the required documentation and assisting with any necessary follow-up. 
• Issue Resolution:  Investigate and resolve customer concerns or complaints in a timely and satisfactory manner. 
• Relationship Building: Develop rapport with customers to foster long-term relationships and loyalty to the agency. 
• Administrative Tasks: Complete necessary paperwork, update databases, and perform other administrative duties as assigned. 

Requirements

• Licensing Requirements:
• You will be required to get a Florida 4-40 license (Customer Service Representative) within the first 60 days of employment. 
• License paid in full by employer. 
• Must be able to study for exam on your own time.
• Excellent Communication Skills:  Strong verbal and written communication skills to effectively interact with clients, partner insurance carriers and colleagues. 
• Customer Focus:  A genuine desire to assist and provide excellent service to our valued clients. 
• Attention to Detail:  Ability to accurately process policy changes and maintain organized documentation. 
• Organizational Skills:  Effective time management and multitasking abilities to handle a high volume of customer inquiries.
• Team Player:  Collaborate effectively with colleagues and actively contribute to a positive team environment.
• Experience:  Prior experience in a customer service role, preferably within the insurance industry, is a plus but not a requirement.