What are the responsibilities and job description for the Host/Hostess position at Legacy Food Hall?
Greet all guests in a hospitable, friendly, and timely manner. Ensure all guests have a great first impression upon walking into the establishment.
Responsibilities:
Handle all incoming telephone calls before the third ring, using professional verbiage and with a positive and uplifting tone. Manage concert check-in process, including seating within reservation times, quoting proper wait times when necessary. Escort guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their experience. Interact with all guests and co-workers in a professional, hospitable, and friendly manner. Arrive on time for scheduled shifts, ready to work in proper uniform. Accurately inform guests of our upcoming events. Keep floors, entry, and aisle ways clean and free of debris. Assist in bussing tables, when we are on a wait or in need of a table immediately. Provide guest right of way and assist guests needing directions around the Hall. Genuinely thank all departing guests for choosing us, and welcome all guests joining us. Be familiar with all restaurant information to be able to answer any guest questions or address any concerns. Answer all phone calls and fulfill any guest needs. Be able to place calls on hold when needed or direct the call to the proper department. Communicate any important information to the managers on duty. All Hall Guides must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information. In addition to restaurant specific details, the Hall Guide should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening.
Qualifications:
Fun, energetic and professional attitude. Ability to read, write, speak and understand English. Prior restaurant experience is desired, but not required.
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INDFOH
Responsibilities:
Handle all incoming telephone calls before the third ring, using professional verbiage and with a positive and uplifting tone. Manage concert check-in process, including seating within reservation times, quoting proper wait times when necessary. Escort guests to the proper assigned table while engaging in light conversation and providing the perfect hospitable start to their experience. Interact with all guests and co-workers in a professional, hospitable, and friendly manner. Arrive on time for scheduled shifts, ready to work in proper uniform. Accurately inform guests of our upcoming events. Keep floors, entry, and aisle ways clean and free of debris. Assist in bussing tables, when we are on a wait or in need of a table immediately. Provide guest right of way and assist guests needing directions around the Hall. Genuinely thank all departing guests for choosing us, and welcome all guests joining us. Be familiar with all restaurant information to be able to answer any guest questions or address any concerns. Answer all phone calls and fulfill any guest needs. Be able to place calls on hold when needed or direct the call to the proper department. Communicate any important information to the managers on duty. All Hall Guides must be familiar with our hours of operation, menu items, price range, directions, contact information, and all other basic restaurant information. In addition to restaurant specific details, the Hall Guide should be able to provide information on daily menu additions, musical talent performances, and any cocktail or wine features for the evening.
Qualifications:
Fun, energetic and professional attitude. Ability to read, write, speak and understand English. Prior restaurant experience is desired, but not required.
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INDFOH
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