Funeral Apprentice

Funeral Apprenticel reports to the Location Manager in his/her market. He/She provides customer service in all areas of helping our families achieve peace following the loss of a loved one. We strive to help families overcome this difficult time by providing exemplary personalized service. Funeral Directors implement choices made by the families regarding the final disposition of the body and memorialization of the individual. They are the primary contact with our families and interact with them to fulfill their death care needs. Funeral Apprentice is responsible to ensure customers’ full range of needs are addressed. Successful candidates are people who establish strong person and business relationships with customers. He/She is accountable for servicing families in a professional and timely manner. Respectful service and attention to customer needs are integral to a continued relationship with the family. The ability to contribute as a team member, where individuals work together and share equally in the exchange of ideas, concepts and process outcomes is important.

The Funeral Apprentice duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Certain variations may exist across locations or markets particularly as they relate to location differences, whether the funeral directors are represented by a union, whether a license is required for certain duties, and the size and staffing at a location or in a market.

Essential Functions and Competencies

• Learn to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner and in keeping with Company Policies and Procedures
• Adherence to all Company and Regulatory requirements
• Care for the deceased in a respectful manner while performing a variety of tasks which may include: transfers, lifting of deceased human remains, dressing and casketing; coordinating and assisting with funeral service, and visitation, delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families and setting of chairs and the removal, proper care and storage of these items
• Assist on funeral services by supervising the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services, assisting at the cemetery, floral delivery, picking up supplies, participating at special functions and other duties, as required
• Promote a safe work environment by being aware of and practicing universal precautions and adopting general principles of safe conduct
• Aftercare includes delivery of death certificates, documentation, pre-arrangements for next of kin
• Complete and accurate preparation of all documents related to services, cremations, maintenance, and any other type of data entry
• Office duties such as operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system may be required to be operated from time to time
• Assist with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
• Operation and maintenance of the crematory including repositioning and processing of cremated remains as per the Procedures Manual
• Answering phones, preparing reports as necessary and participating in staff meetings
• Ensuring refreshments are available (where allowed by law)
• Any other duties as directed by management
• This job is Non-Exempt. This statement is only applicable to US employees.

Required Education and Experience

• Equivalent to high school education and completion of a diploma training program at a college or technical school specializing in Funeral Services
• Good driving record and must provide a driver’s license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.