Job Posting for Customer Service Manager at Legacy Home Health Agency
Do you have high expectations for customer service? Join the team of dedicated patient care advocates at Legacy Home Health Agency, delivering quality customer service to meet their patients' needs.
We are looking for a Customer Service Manager who knows how to build and support the systems and teams needed to prioritize and track customer issues and, in the process, deliver quality customer service!
Job Responsibilities:
Accomplishes customer service human resource objectives by training and coaching employees.
Communicates customer service expectations, and performs evaluations and reviews for employees with frequent customer interaction.
Identifies customer service issues, resolves problems, and maintains customer satisfaction by providing problem-solving resources.Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Job Requirements:
Bachelors degree in a related or applicable discipline required.*
Three years of customer service experience required.
Bilingual in English and Spanish is preferred.
*Supervisory experience in a related or applicable industry may substitute for education.
Job Benefits:
Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Paid holidays
Paid training
401(k)
Salary.com Estimation for Customer Service Manager in Edinburg, TX
$80,861 to $108,311
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Customer Service Manager career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Customer Service Manager.
Click the checkbox next to the jobs that you are interested in.
Customer Interaction Skill
Income Estimation: $84,661 - $136,918
Income Estimation: $96,292 - $133,926
Customer Support Policies, Standards and Procedures Skill