Job Posting for BOH Shift Supervisor - Legal Crossing at LEGAL SEA FOODS
Job Details
Job Location: LSF Legal Crossing LLC - Boston, MA
Salary Range: Undisclosed
Description
Position Summary
In the absence of another manager in the restaurant, the Shift Supervisor is responsible for supervising FOH/BOH operations in the restaurant by providing information and assistance to hourly staff; assuring that associates are following company policies and procedures; and providing outstanding guest/customer service. When a Shift Supervisor is scheduled with a manager, he/she will perform the job duties assigned to him/her by the manager on duty except for the restricted tasks noted below which the Shift Supervisor is not authorized to perform.
OrganizationalRelationships
This Position reports to an exempt Manager at the restaurant where Shift Supervisor duties are performed. To the extent necessary, during the shift, Shift Supervisor seeks directions and support from a designated exempt manager.
Positions that report directly to this position: None. Shift Supervisor responsible for overseeing/supervising FOH/BOH employees on the shift when no manger is present.
Upholds Covid-19 protocols and safety and sanitation standards
Communicates all problems or unusual matters of significance promptly (i.e., employee relations issues/concerns, guest complaints) to the management team. Communicates urgent matters to the designated exempt manager on the shift.
Ensures that the restaurant is organized and staffed as designated by the existing written schedule prepared by management through proper job assignments, break rotation and delegation of tasks.
Provides support and assistance to hourly associates on point of sale and reservations issues.
Coordinates and conducts excellent customer service with table visits and all guest services to encourage Return of Guest.
Handles minor customer complain ts, taking prompt and appropriate action to resolve problem and make determination when to report to management on more serious complaints.
Responsible for timely and accurate completion and reconciliation of all financial transactions and operate point of sale terminals according to established cash handling guidelines.
Helps with and may conduct Legal Sea Foods training such as Service and Sanitation, Menu, Fish, and POS for new hires.
Assists associates as needed to provide hospitality to guests.
Makes floor plans, determines breaks for servers and support staff.
Skills andCompetencies Required
Must be able to handle guest incidents/complaints.
Excellent interpersonal and communication skills.
Ability to handle cash and paperwork accurately.
Leads by example.
Demonstrated good judgment.
Must be knowledgeable of Legal Sea Foods menus, policies, and procedures.
Must be well versed in Point-of-Sale system.
Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
Must be able to perform under pressure in a high-volume restaurant setting.
Background &KnowledgeRequired
Must be at least eighteen (18) years of age.
Employed with the Company for at least six (6) month s with a demonstrated record of satisfactory job performance.
High School diploma (or equivalent) required.
Executed Employee Handbook Acknowledgment Form.
Must be trained in and have the following certification s: Serve Safe Food, Serve Safe Alcohol; Choke Safe; Crowd Control; Allergen Training; CAR; Ethics; and Discrimination, Harassment & Retaliation; Prevention Training.
Must have a complete background check satisfactory to the Company prior to working in the position.
Work Restrictions and/or Task Limitations
No ability to hire/fire/discipline other associates.
Does not finalize any document that requires management authority including "New Hire"
paperwork, disciplinary action notices, reviews, terminations, First Report of lnjury/Accident forms
and any payroll documents.
Does not write work schedules.
Does not create and assign new job duties to other associates (follows existing management-
developed side work and other duties to ensure complete).
Does not participate in hiring process/decisions.
Other than POS and restaurant email, does not have access to Company business systems, including:
Cannot receive tips from guests or tipped employees during any shift while performing Shift
Supervisor duties.
Cannot work in a tipped role (server, bartender, busser, runner etc.) at the same Complex location
where he/she works as a Shift Supervisor.
Environmental
Working Conditions
Capable of standing more than 80% of the shift for long periods of time and exert fast-paced mobility
Ability to lift to 50 pounds.
Repetitive hand and wrist motion.
Qualifications
Hourly Wage Estimation for BOH Shift Supervisor - Legal Crossing in Boston, MA
$21.71 to $29.75
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