Food & Beverage Manager (at The Rock)

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Planning Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

GLOBAL HOSPITALITY

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

THE ROLE

The Food and Beverage Manager for the Affinity Club is based out of The Rock at La Cantera in San Antonio, TX and reports to the Director of the Affinity Club. The role oversees the day-to-day operations of the Spurs Club and is the liaison between the FOH and BOH staff.

ESSENTIAL FUNCTIONS

• Oversee the flow of guests within the club by managing the reservations system and host team.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seats.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
• Oversee day to day operations including staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting. 
• Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day.
• Inspect dining and serving areas to ensure cleanliness and proper setup!
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Work with Concierge and the Membership Manager to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
• Order or requisition supplies and equipment for tables and serving stations.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
• Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary, respond to complaints in an expeditious manner.
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
  Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Other duties as assigned.
• Excellent customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.

• Must be able to work extended hours due to business requirements including late nights, weekends, and holidays.

• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; create and builds positive and productive relationships.
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
• Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow.
• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

• Detail Oriented
• Ability to work independently and/or in a team environment.
• Strong verbal and written communication skills
• Must have computer skills: Microsoft Word, Excel.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be able to stand for an extended period without aid.
• Must be fluent in English.
• Menu planning and development
• Must be able to stand or walk for varying length of time
• Must be available to work an irregular schedule.
• Must be able to work extended hours due to business requirements including late nights, weekends, and holidays.
• The ideal candidate will have a bachelor’s degree with a minimum of 5 years of experience in a fine dining and casual restaurant environment.
• Knowledge of fine wines and beverage programs required. 
• Must possess a strong knowledge of food and beverage procedures, controls, and administration as well as complete awareness and ability to perform all foodservice functions. 
• Must have at least 1 years’ experience in a high-volume bar.
• Bilingual in Spanish

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.