LEGENDS
Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.
THE ROLE
Supervises and coordinates operations of store.
ESSENTIAL FUNCTIONS
- Oversee day-to-day operations of the store.
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Ensure the Total Customer Experience.
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Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
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Strong product knowledge.
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Communicates with Program Team to ensure availability of merchandise; maintain accurate inventory.
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Execute all company visual merchandising directives.
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Maintain appropriate level of store staff; hire, train, and evaluate personnel; promote or fire personnel.
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Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
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Inform store employees on updated proper store operations and procedures.
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Schedule and assign employee hours.
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Monitor payroll and expenses daily to ensure budget is met.
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Assist Program Team in reviewing merchandising activities; determining additional needed sale promotions.
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Support and adhere to all company policies, procedures, and guidelines.
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Direct all store operations on additional days, including game days and special events.
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Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Will have a thorough knowledge of products.
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Must have knowledge of personnel scheduling and store operations.
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Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits.
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This position requires that the person be highly organized, self-motivated individual who can work independently.
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Knowledge of principles and methods for showing, promoting and selling products or services.
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Must have strong leadership skills, with excellent oral and written communication skills.
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Must be able to manage multiple tasks and priorities and easily adapt to changing situations.
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Must have ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
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Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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Ability to motivate, develop and direct personnel.
Supervisory Responsibilities
Manages up to 60 employees and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Physical Demands
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Some physical exertion required.
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Must occasionally lift and/or move up to 50 pounds.
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Regularly required to sit, stand, walk, and occasionally bend and move about the facility
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or gender.
Education
Required
Preferred
Skills
Required
Preferred
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Recruiting
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Communication
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Leadership
Behaviors
Required
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Enthusiastic: Shows intense and eager enjoyment and interest
Preferred
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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Self-Starter: Inspired to perform without outside help
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Goal Completion: Inspired to perform well by the completion of tasks