Merchandise Manager

LEGENDS

Founded in 2008, Legends’ operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Global Technology Solutions, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 10 attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship, food and beverage and retail for Attractions partners.

VIEW BOSTON

View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail - their unforgettable Bostonian experience starts here.   www.viewboston.com

THE ROLE   

The Merchandise Manager will provide guests with quality merchandise and excellent service by effectively managing all aspects of the View Boston retail operation, including, but not limited to visual merchandising, inventory control, staffing, training, cost controls, accounting procedures and the operation of all retail outlets.

ESSENTIAL FUNCTIONS

• Maintain proper inventory levels.
• Maintain visual merchandising from LGM, evaluate planograms and basic visual merchandising standards with the retail team.
• Ensure that the overall appearance of the merchandise store is kept at the highest level and to lead decisions related to the fundamentals of visual merchandising such as substitutions for sell-down or table/wall compositions.
• Responsible for receiving inventory, checking per the sales order, and confirming it back to LGM to make sure that financial flow isn`t disrupted.
• Develop warehousing plan to assure easy access and accountability of merchandise.
• Develop training programs and train personnel, i.e., guest relations, inventory, cash handling.
• Develop merchandising plan for all retail outlets.
• Direct and oversee schedules for all hourly retail staff to guarantee proper payroll and management.
• Perform period end inventory.
• Perform all accounting functions.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns.
• Supervise assigned personnel, hire, terminate, discipline, evaluate performance and develop each employee to his/her potential.
• Recommend and maintain preventative maintenance programs to protect the physical assets of Legends.
• Assist in the maintenance of a security function.
• Implement and maintain effective communication with the client and all employees.
• Assist in the development of programs that result in increased customer satisfaction.
• Manage in compliance with established Legends' policies and procedures.
• Ensure all cash handling procedures are in effect always.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
•  Perform other duties, tasks and responsibilities as assigned by management.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 3 -5 years’ experience with merchandising and retail management of multiple facilities.
• Ability to promote and participate in a team environment.
• Excellent understanding of retail math. Ability to analyze KPIs and develop actions plans around those to drive sales and customer experience.
• Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels both internally and externally.
• Ability to work independently and manage time effectively.
• High level of demonstrated professionalism and customer service.
• Proficient in Microsoft Office and Adobe.
• Ability to understand written and oral direction and communicate with others.
• Requires frequent lifting and carrying of 50 pounds.
• Ability to work extended hours or irregular shifts including nights, weekends, and holidays.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.