Deskside Engineer Junior

Description

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos is seeking to hire a Jr. Deskside Engineer to provide support to the Department of Transportation's Enterprise IT Infrastructure environment. Our work will assist with the management of IT services for the Chief Information Officer (CIO) including: Service Desk, Incident Management, Customer Service Operations, Database Administration, Telephone & Conference Call Services, Desktop Support, Mobile Device Support, and Remote Access Support.

Primary Responsibilities:

• Responsible for providing deskside support.
• Acting as specializing in troubleshooting complex and advanced end-user issues with hardware and software.
• Responsible for providing desk side support to end users for complex issues regarding response and resolution.
• Escalation point for Junior and Mid level desk side engineers.
• Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.
• Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers.
• Updates status of queued service requests with the IT service management system.

Basic Qualifications:

• Requires a high school diploma or equivalent and minimum 3 years of prior relevant experience.
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and networking.
• Must be able to obtain a public trust clearance.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.