What are the responsibilities and job description for the ServiceNow Architect position at Leidos?
Job Description
Description
UNLEASH YOUR POTENTIAL WITH A NEW CAREER AT LEIDOS!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Are you ready for your next career challenge?
The Leidos Civil IT DOT team is hiring for a ServiceNow Architect to support modernization efforts on the Department of Transportation Enterprise Information Technology Shared Services (DOT EITSS). The ServiceNow Architect must have the ability to architect solutions in ServiceNow to accommodate complex business needs. Design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others. Will work with teams to improve business and technology processes through technology, using standard industry best practices. Must be able to support numerous large projects at one time and assist with future planning.
**This role is approximately 50% telework. The current expectation is for the candidate to report in office (Washington D.C.) 2-3 Days per week. This could change based on business circumstances.
If this sounds like the kind of environment where you can thrive, keep reading!
THE MISSION:
Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields.
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
THE CHALLENGE:
WHAT SETS YOU APART:
YOU MIGHT ALSO HAVE:
CLEARANCE REQUIRED:
REQUIRED CERTIFICATION:
Pay Range:
Pay Range $118,300.00 - $182,000.00 - $245,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
UNLEASH YOUR POTENTIAL WITH A NEW CAREER AT LEIDOS!
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Are you ready for your next career challenge?
The Leidos Civil IT DOT team is hiring for a ServiceNow Architect to support modernization efforts on the Department of Transportation Enterprise Information Technology Shared Services (DOT EITSS). The ServiceNow Architect must have the ability to architect solutions in ServiceNow to accommodate complex business needs. Design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others. Will work with teams to improve business and technology processes through technology, using standard industry best practices. Must be able to support numerous large projects at one time and assist with future planning.
**This role is approximately 50% telework. The current expectation is for the candidate to report in office (Washington D.C.) 2-3 Days per week. This could change based on business circumstances.
If this sounds like the kind of environment where you can thrive, keep reading!
THE MISSION:
Leidos Civil Group helps modernize infrastructure, systems, and security. We are a trusted partner to both government and highly regulated commercial customers looking for transformative solutions in mission IT, security, software, engineering, and operations. We work with our customers including the FAA, DOE, NASA, National Science Foundation, Transportation Security Administration, Custom and Border Protection, airports, and electric utilities to make the world safer, healthier, and more efficient. Our customers take on the toughest challenges out there, and at times need a helping hand from specialists in their fields.
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
THE CHALLENGE:
- Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others.
- Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice.
- Implement end-to-end ITSM system enhancements to improve service delivery.
- Effective communicator and relationship builder to system stakeholders and organizational leadership.
- Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback.
- Engage with teams to improve business and technology processes through technology, using standard industry best practices.
- Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government.
- Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures.
- Document platform design. Creates and maintains existing architecture view.
- Adhere to DevSecOps principles to ensure security across the platform and ancillary systems.
- Responsible for leading and facilitating Service Management System (ServiceNow) upgrades.
- Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.
- Perform response and resolution for escalated SMS service requests and incidents.
- Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards.
- Serve as a mentor to share knowledge, provide coaching while learning from others.
- Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).
WHAT SETS YOU APART:
- Bachelor's degree with 15 total years of relevant IT experience in a technical field with 5 years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow). Additional experience may be considered in lieu of a degree.
- SMS Technical leader experience resolving escalations and analyzing impacts of new requirements.
YOU MIGHT ALSO HAVE:
- 5 years of direct experience in ServiceNow is preferred.
- One or more of the following current ServiceNow Certifications is desirable:
- Certified Master Architect (CMA)
- Certified Implementation Specialist - IT Service Management (CIS-ITSM)
- Certified Application Specialist - Customer Service Management (CAS-CSM)
CLEARANCE REQUIRED:
REQUIRED CERTIFICATION:
- ITIL Foundation Certification
- Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.
- Current ServiceNow Certified System Administrator (CSA) Certification
Pay Range:
Pay Range $118,300.00 - $182,000.00 - $245,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Salary : $118,300 - $182,000
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