Manager of Corp Advanced Practice Providers

Facility: OrthoIndy Northwest, Indianapolis, IN
Department: Clinic Services
Shift Details: Full-time, Exempt

At OrthoIndy everything we do is about creating a caring, connected and committed workforce that directly improves the quality of life for our employees and customers.

Be part of something great!

At OrthoIndy, we provide leading-edge bone, joint, spine and muscle care from 12 OrthoIndy locations throughout Central Indiana, staying true to our mission and our patients by offering a full range of procedures and treatment options.  We have over 80 physicians in our practice and we continue to be one of the most highly respected and trusted orthopedic practices in the Midwest.  OrthoIndy has received national recognition for patient safety and orthopedic excellence and our philosophy is a physician-owned hospital model where patients experience superior service, safety and patient satisfaction because physicians are involved in every aspect of your care.   OrthoIndy is also the official orthopedic provider for the Indiana Pacers, Indiana Fever and Andretti INDYCAR.

General Statement of Duties:

The Corporate APP Manager is responsible for the daily leadership activities with managing a team of  approximately 17 Advanced Practice Providers across various settings, including urgent care and trauma. The Manager will oversee staff development, training programs, audits, recruiting efforts and implement programs to continually improve patient care and operational efficiency. 

Essential Duties:

1. Facilitates the APP teams clinical oversight/needs by utilizing the surgeon resources within the applicable department.   Serves as a liaison between Physicians, physician staff and Clinic Services to promote optimal operation, flow, and employee satisfaction.  Assists in conflict resolution and coaching to maintain a positive work environment. 
2. Develops and interprets departments policies, objective, and operational procedures. Resolves problems related to staffing, patient flow, patient concerns, utilizations of facilities, task management, downtime processes, etc.
   
3. Coordinates functions and activities of the Advanced Practice Providers. Assists in the development and collaborates with surgeons to identify educational programs designed to improve the knowledge, skills, and abilities of the staff. Manages orientation and training, scheduling, annual evaluations, disciplinary actions, hiring of staff, collaborates on the needs of medical staff office.
   
4. Responsible for staff schedules, PTO requests, approving timecards, and submitting other pay related documents for processing.
5. Acts as a liaison with other departments to maintain and improve volume, quality, and revenue generation. Coordinates with leadership and Physicians to provide quality patient care. Reviews expectations and responsibilities with supervising Physicians to optimize workflows. Functions as a resource to the organization regarding Advanced Practice Provider issues.
6. Develops, tracks and recommends process improvements, including appropriate use of ancillary orders, patient triage, etc. Establishes performance and evaluation standards to document and review with staff. Contributes to and supports the development of new policies, procedures, systems or work practices to optimize operational efficiency.
7. Promotes and monitors regulatory agency standards and organizational service expectations. Reviews policies, compliance and safety protocols in various care settings by the collaborating with surgeons.
8. Supports the preparation of departmental budget. Analyzes prior year performance data and projects business growth to determine necessary budgetary adjustments.
9. Researches and provides data for financial and statistical purposes including budgeting, reviewing invoices, seeking out cost savings opportunities, and understanding statements. Tracks and explains monthly budget variances and adheres to corporate spending policies.
10. Maintains compliance with federal, state and OrthoIndy regulatory measures and laws including OSHA, HIPAA and Stark. Utilizes incident report system to track patient safety concerns and professional conduct issues. Collaborates with Quality and Risk Department to perform monthly quality and safety rounds and complete checklists.
11. Communicates policy and procedure changes and initiatives through monthly staff meetings, team huddles, and appropriate written and verbal communication. Maintains Teams channels, archives meeting minutes for reference, and directs staff to review and understand evolution of process improvement with supporting documents and resources.   Responsible for staff schedules, PTO requests, approving timecards, and submitting other pay related documents for processing. 

Requirements:

• Bachelor's Degree in  related field required
• 2-4 years of experience required, 4-6 years of experience preferred 
• Direct experience with healthcare leadership required
• Related credential from clinical setting, such as Physical Therapy licensure, Physician Assistant/Nurse Practitioner certification, Registered Nurse licensure, etc. preferred 
• National Commission on Certification of Physician Assistants or American Association of Nurse Practitioners certification preferred
• Indiana Physician Assistant Committee or Coalition of Advanced Practice Nurses of Indiana certification preferred
• Medical Office Manager, Practice Manager, or other applicable certification preferred
• BLS certification required

OrthoIndy is an Equal Opportunity Employer