Community Support Specialist

Front Desk & Community Support

Oliver Woods Retirement Village

Part Time: Saturday and Sunday 10:30am-2:30pm

POSITION SUMMARY

Responsible for providing a welcoming environment for residents, guests, staff, and vendors.

ESSENTIAL FUNCTIONS

• Answer main entry door in a timely fashion and follow screening protocols for any person entering the community
• Clean, disinfect and straighten main common area, which may include but not be limited to: o Sanitize entry way, include door handles, keypad, and other hard surfaces
• Vacuum carpets, furniture, and draperies
• Scrub and disinfect sink and toilet in public restrooms
• Dust and polish furniture and metalwork
• Wash windows, sills, and doors
• Deep clean according to schedule
• Move and straighten furniture
• Assist with meal set up, service, and clean up for residents
• Assist Life Enrichment with setting up, cleaning/sanitizing, and monitoring throughout visits for residents
• Participate in resident engagement activities as directed by Life Enrichment
• Maintain front porch appearance, by tidying up, water plants, sweeping, etc
• Stock, clean and maintain beverage/snack station
• Sort mail for distribution
• Answer phones, as needed
• Promote positive relationships with residents, staff, and visitors
• Perform any other duties as requested within the scope of responsibility and requirements of the job. May be required to assist at sister communities upon request

SKILLS & ABILITIES

Education and Experience High school diploma/GED required. Computer Skills

Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment, with a capacity to master company specific software.

Other Requirements

• Ability to multi-task, prioritize and work with minimal supervision
• Effective oral and written communication skills
• Professional telephone etiquette and customer service skills
• Superior communication and interpersonal skills
• Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
• Developed organizational skills
• Ability to problem solve and demonstrate good judgement
• Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
• Promote teamwork by working with coworkers in a positive and cooperative manner
• Ability to maintain a high level of confidentiality

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Must work to demonstrate Leisure Living Management Values:

• Live and work each day with purpose
• Accept accountability and demonstrate responsibility
• Embrace lifelong learning
• Promote mutual respect
• Display transparency
• Appreciate diversity
• Practice forgiveness
• Be thankful

Connecting Seniors, Families and Communities

For over 37 years, our senior living communities have served seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families, we’ve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day.

Not Just Making Every Day Great. Making Every Minute Great. There are 1,440 minutes in every single day. We aspire to make each one of them an exceptional moment. This philosophy is supported by our 6 powerful, yet simple pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person, in every interaction, every minute of every day.

It begins with empowering our employees. Every employee, at every level of the company, is expected to perform like a leader. Everyone is encouraged and expected to put the needs of each other above everything else. No one here just “does their job” The mission is to create the absolute best experiences. This emphasis on putting people first has helped us successfully grow for the right reasons.

We have developed an environment that attracts dreamers, adventurers, creators, givers and believers to seek career opportunities with us. We find people who believe that true happiness is only found in the service of others. We want high-performers with diverse skill-sets and big hearts. We treat each other as family and find that close collaboration creates the biggest ideas.

If you love serving others, and are looking for an opportunity to thrive, CommonSail Investment Group and our businesses is your destination.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer

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