Sales Concierge

POSITION SUMMARY:          

This position provides sales support to the department as well as administrative and escrow support to the Sales and Marketing department, including New Home Consultants, through a variety of related responsibilities. The position requires an ability to handle multiple tasks under deadlines, good judgment, dependable and a professional, supportive attitude.

#CB

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Homebuyer Experience

• Serve as the Buyers’ point of contact once escrow has been opened throughout the construction and closing process.
• Drive Backlog Management by calling Buyers and coordinating transactions through the close of escrow.
• Set clear and concise expectations with Buyers that support Lennar processes and policies.
• Provide Buyers with relevant timely updates on the status of their build and help answer all questions or concerns.
• Coordinate introductions and meetings between the Buyer, Mortgage, Title, Design Center, Construction, Sales and Closing departments.

Administrative

• Prepare Purchase Agreements and all related real estate documents generated through Salesforce in advance of signing (Division Specific).
• Ensure all sales files and necessary documents are complete, compliant, and close successfully.
• Ensure all items in the DocuSign queue are completed and current.
• Process cancellations, facilitate re-pricing, and return home back to market with Sales Leader.

• Provide real-time feedback and analytics to Sales and Closing department regarding sales activities and Backlog Management.
• Manage contingency file follow-up.

Facilitate all Salesforce Purchase Agreement Milestones including but not

limited to:

• Conditional Loan Approval.
• Design Studio Selection appointment (if necessary)
• Set up Dusty Shoe Walk with coordination of the Construction Manager and Homebuyer. (CC - NHC) (Typically before drywall and date can vary depending on the type of product purchased.)
• Coordinate NHO, Celebration and Zero Defect Sign-off with the Construction Manager, Buyer, Escrow, and Mortgage Company.
• Coordinate document signing for an on-time closing.
• Coordinate Key Release with Buyer, Construction, Title, Mortgage, Escrow and NHC.

EDUCATION AND ADDITIONAL REQUIREMENTS:

• High School Diploma required; Bachelor’s Degree preferred.
• Real Estate License required.
• Minimum 1 year experience supporting a real estate sales team preferred.
• High level Customer Service in high volume business environment.
• Intermediate or greater proficiency in Microsoft Office Suite.
• Professional appearance and demeanor with ability to utilize technology for virtual meetings and videos.
• Ability to adapt quickly and maintain a positive attitude in a fast-paced and ever-changing environment.
• Excellent verbal & written communication skills.
• Attention to detail and excellent organization skills.
• Valid Driver’s License and valid auto insurance coverage required.

• Ability to follow directions from supervisor, adhere to company processes and policies, and accept constructive criticism.

• May require some attendance outside of office at homeowner and/or corporate events.

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