Hvac product specialist

Company Overview

WHO WE ARE

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Here at Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

Job Description

WHAT YOU'LL BE DOING

Role and Responsibilities

• The Senior Product Specialist is responsible for supporting the Lennox Global Sourced Products Offering.
• This includes overseeing the product research and development process from concept to launch, ensuring continuous support post-launch.

Additionally, the specialist must ensure that all products meet market performance regulations and certifications."

Product Performance Tracking and Technical Support

• Gather and consolidate market / customer information on HVAC products, including features, needs, opportunities, and trends.
• Work closely with the sales team and factories to ensure product requirements and specifications are clear and relevant to our market.
• Gather feedback and sales data to analyze and measure product performance, identifying areas for improvement.
• Provide technical support to our Distributors, including troubleshooting, start-ups, warranties, and general technical questions.
• Facilitate product training for TMs, GSAs, and Distributors.
• Collaborate with the marketing and sales teams on product vision, strategies, positioning, and roadmap.
• Work with marketing and sales teams to effectively communicate product benefits, features, and key messages.
• Supervise the marketing team in managing product literature and ensuring the latest information is available, including submittals, manuals, brochures, specs, and product presentations.
• Manage part information, including updates, costs, and customer prices, ensuring documents are current.
• Coordinate with the Material Master to create catalog numbers for new equipment models and parts.
• Oversee product certifications, including status tracking, process understanding, budget considerations, and regulatory trends."

WHAT WE OFFER

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

Qualifications

WHAT WE ARE LOOKING FOR

Skills and Qualifications

• Proficiency in HVAC products and technical knowledge, including minisplits, light commercial units, VRF, and rooftop units.
• Strong communication and collaboration skills to effectively engage with global teams.
• A keen interest in continuous learning and enhancement of products and processes, coupled with adaptability to changing market demands.
• A deep understanding of and empathy for customer needs.
• Well-developed analytical abilities.
• 50% travel
• Bilingual (English & Spanish)

The Compensation range for this position is approximately $88k - $115k and will be based on the candidate's qualification, experience, and education.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.

Lennox is an equal opportunity employer.

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Last updated : 2024-05-19