Regional Clinical Applications Manager
Job Posting for Regional Clinical Applications Manager at LENSAR, Inc.
Company Overview
LENSAR, Inc. is the leader in advanced femtosecond laser technology for refractive cataract surgery. The LENSAR laser systems offer cataract surgeons superior precision and accuracy, while optimizing overall visual outcomes. Our mission is to take the time to understand the needs of surgeons and their patients so that we can innovate our technology to ensure we meet their dynamic needs.
Interested in starting a career at LENSAR?
As a global leader in next generation femtosecond laser for cataract surgery, our success depends on talented and motivated individuals who share our passion for making a difference in patients’ lives. We pride ourselves on having a highly collaborative, innovative environment where initiatives and teamwork are valued, and individual efforts are recognized. Together we are one team one vision.
POSITION SUMMARY
The Regional Clinical Applications Manager shall be responsible for providing leadership to regionally-based Clinical Applications Specialists “CAS” and serve as their direct manager, in addition to performing CAS responsibilities by providing training for LENSAR customers and employees, as required. This role develops, directs, and implements all activities for regional CAS team to guarantee the highest quality clinical training to external and internal customers, while also ensuring compliance with all applicable LENSAR, FDA, and other regulatory guidelines as related to the use of our system(s) and patient care. Other responsibilities of this role include providing clinical feedback, reviewing customer complaints that require clinical input, ensuring timely execution of internal assigned projects, directing the activities of the Senior CAS, and managing the team to meet corporate goals and objectives.
This position is field-based, but requires regular visits to the corporate office and various regions throughout the US and internationally, through LENSAR’s distributors, as Senior Management deems necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for hiring, management, certification, and direction of Clinical Application Specialists in assigned region. Ensure timely execution of customer certification as requested by customer service. Ensure timely delivery and review of customer complaints as they relate to clinical findings.
- Direct and coordinate customer training and certification on the ALLY and LENSAR Laser System (LLS). Provide ongoing feedback surrounding training process and assets to the Director of Clinical Applications and the Clinical Education Training Specialist to ensure continuous improvement in the training programs.
- Manage and assist in the development of policies, procedures, objectives, goals, and programs for the Clinical Applications department. Manage and monitor expenses, field reporting, and daily activities of regional CAS team. Must interact with sales, marketing, practice development, and technical service teams serving as subject matter expert regarding clinical issues.
- Attend regional, national, and international meetings to support equipment demonstrations and to interface with LENSAR customers. Assist with outcomes tracking and clinical studies, as requested.
- Provide consistent communication to direct supervisor, cross-functional teams, and Senior Management. Assist the Director of Clinical Applications in the completion of call/complaint resolution in accordance with MDR/FDA guidelines.
- Conduct performance reviews, supported by regular employee meetings, training and development, goal setting and corrective action.
- Provide direct customer support as needed domestically and internationally.
KNOWLEDGE / EXPERIENCE / SKILLS / EDUCATION
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required:
- Bachelor’s degree health sciences, a paramedical or equivalent in work experience in the anterior segment of the eye.
- At least 5 years of clinical applications experience or clinical management in a medical device field.
- Experience in developing and delivering training to medical staff.
- Strong computer and time management skills.
- Excellent communication, organizational, and customer relations skills.
- Understanding of human eye anatomy, corneal topography and keratometry including optics and refraction.
- The ability to travel up to 70% in the U.S. and up to 30% outside the U.S.
Preferred:
- At least 3 years’ work experience with cataract surgery in an operating room environment.
PHYSICAL DEMANDS
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Regional Clinical Applications Manager’ job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Regional Clinical Applications Manager.
While performing the duties of this job, the employee is regularly required to communicate with all levels of the organization, as well as internal/external customers. The employee must be able to stand on average between four to five hours at a time during surgery training. There may be opportunities for brief sit-down breaks. The employee must lift, move, and control physical inventory, office supplies, or travel equipment weighing up to 50 pounds on a regular basis.
WORK ENVIRONMENT
While performing the duties of the Regional Clinical Applications Manager, the employee will work out of their home office. They will be required to travel frequently in order to meet with doctors and administrators in both an office and operating room environment. Overnight stays are the rule and not the exception. Travel and essential job duties may involve extended hours and occasional weekends. The employee works near and around moving mechanical parts and is exposed to laser radiation. The noise level in the work environment is usually moderate.
In addition to a competitive salary, below are further benefits/rewards offered by LENSAR, Inc.:
- Annual bonus opportunity
- Company matched 401(k) plan with eligibility day one and immediate vesting
- Employee Stock Purchase Plan (ESPP) and other company equity programs
-Employer-sponsored comprehensive health plans- medical/dental/vision
- Employer-paid disability insurance
- Voluntary life insurance
- Generous company holiday schedule
- Paid time off program
- Company-wide paid shutdown during the holidays
Salary.com Estimation for Regional Clinical Applications Manager in Orlando, FL
$110,477 to $139,952
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