VTC Admin (Temporary)

Lentech is seeking a Temporary VTC Admin to join the VTC team that manages Voice and video solutions within the General Services Administration (GSA).  This role is in support of GSA’s digital transformation, embracing modern video conferencing solutions (VCS) to enhance collaboration and communication. Seamless integration with video conferencing platforms like Google Meet, Zoom, Cisco WebEx, and Microsoft Teams prioritizes user experience and functionality.

Work Location: (Remote)
Clearance: Public Trust 

JOB FUNCTIONS AND RESPONSIBILITIES:
This position shall perform the following (to include, but not limited to) activities:

• WebEx configuration, operation and deployment.
• Support with certificates and security vulnerability management.
• Integrate room resources in google with devices.
• Integrate device with Zoom gov.
• Integrate devices with Microsoft Teams.
• Integrate with Google Production tools.
• Maintenance including general administration functions that support the Video Conferencing solutions. This also includes enhancements to update firmware and patches.
• Create Knowledge Articles for help desk and Tier 2 support.
• Create Standard Operating Procedures.
• Conference support and troubleshooting 
• Support development of test approaches in the testing of the conference rooms.
• Identify method to update firmware for VCS devices and ensure regular patching
• Ensure Hardware compatibility with all collaboration platforms.  This includes peripherals, and connectivity.
• Participates in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations 
• Participates in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications and Interface Control Documents
• Participates in interface definition, design, and changes to the configuration between affected groups and individuals throughout the lifecycle 
• Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues and conflicts 
• Prepares complete documentation of methods, procedures, and design 
• Assists with implementation of combined hardware/software systems
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

• Public Trust Clearance by start date.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Slack, and ServiceNow.
• Zoom administrative experience.
• Must be willing to work a variety of shifts, including holidays as scheduled.

• 7-12 years of experience and bachelor's degree
• 4 years of experience supporting Video Teleconferencing infrastructures
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

• Maintain home workspace in a safe manner, free from safety hazards and in line with information security policies. 
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard. 
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company’s expectation of information security.
• Viewing computer screens and sitting for long periods of time. 

About Lentech, Inc. 
 
Lentech, Inc., provides technology-enabled IT Solutions and Mission Technical Solutions to civil, defense and intelligence customers. Through our accumulated years of experience, industry expertise, and strategic partnerships, Lentech has built mission-critical solutions for our federal and commercial customers. Lentech’s clients achieve full life-cycle support and cost-effective managed services supporting enterprise computing and applications initiatives for Government agencies. Lentech’s Mission Technical Solutions Division is focused on providing engineering, operations, I&T and technical services to civil and defense customers primarily in the aerospace fields. 
 
Lentech, Inc. is a performance-based company providing employees with challenging and interesting work, competitive pay and benefits, and opportunities to learn and grow. We focus on providing an environment of fun, sharing, collaboration and connection. Our culture is team oriented, non-hierarchical and entrepreneurial. It gives people a chance to participate and be a factor in the company’s growth and success. 
 
Lentech, Inc. is an Equal Employment Opportunity (EEO) employer and considers all qualified applicants for employment without regard to race, color, religion, gender identification, national origin, sexual orientation, age, marital status, disability, protected veteran status, or any other factor prohibited by applicable law. We are proud of the diversity of our staff and seek diversity in our applicants. 
 
Please send qualified resumes to Lentech Human Resources at recruiting@lentechinc.com or visit our website http://www.lentechinc.com/join-our-team.