Why LLS
How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.Join us and give new meaning to the word, "job."
Overview
As part of a mission centric, locally delivered and nationally powered organization in this role, we are looking for a highly capable Salesforce Administrator/Developer (hybrid role) to ensure that our organization capitalizes on the benefits offered by the Salesforce platform. This role combines the responsibilities of a Salesforce Administrator and a Salesforce Developer and requires expertise in both areas. In this role, your duties will include design, build, configuration, and development of our LLS Salesforce orgs, based on gathered business requirements, using standard Salesforce configuration options as well as declarative development. Less frequently, you will be called upon to develop code using Apex. Additionally, your duties will include promoting development through the various environments, maintaining system documentation, and managing setup and configuration of Installed Packages like NPSP. To ensure success as a Salesforce Administrator/Developer, you should possess extensive knowledge of Salesforce system administration, knowledge of Salesforce development, exhibit excellent communication skills with an ongoing openness to understanding different perspectives, proven critical-thinking skills, and be able to work in a fast-paced environment while adhering to configuration and code standards and accepted best practices. This role will be more “admin-heavy" over development.
Reports to: Manager, CRM Development
Additional Position Information
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Responsibilities
Accountabilities:
General:
- Participate in agile-based ceremonies throughout each sprint cycle, such as: daily stand-up, sprint planning, design reviews, code reviews, and sprint reviews.
- Create and update system documentation, technical documentation, and Salesforce process documentation such as: solution designs, application features, core object's purpose, scheduled jobs, technical stories, reoccurring maintenance tasks, and more.
- Handle escalated Salesforce production issues through our support ticketing system, while adhering to SLAs.
- Contribute to improved process with scale to an enterprise environment, by embracing change and thinking creatively.
- Communicate with clarity in a technical and non-technical way that your audience can understand. Always be open to new ideas and different perspectives.
- Demonstrate soft skills to foster good teamwork and collaboration.
Administration:
- Ensure optimal performance of the Salesforce platform, which would include maintaining managed packages like the Nonprofit Success Pack (NPSP) and third-party add-on products.
- Manage, support, and create Salesforce Roles, Profiles, Permission Set Groups, Permission Sets, Sharing Rules, Public Groups, Workflow Rules, Process Builders, Flows, Validation Rules, Page Layouts, Lightning Records Pages, Dynamic Forms, Component Visibility, and more based on business requirements and maintenance needs.
- Manage and maintain releases from development to production using our release management tool (Flosum).
- Ensure and validate data is updated or inserted to the correct records with tools like Data Loader.
- Support the build of custom reports and dashboards.
- Perform maintenance tasks, including diagnostic tests for both Salesforce core as well as NPSP.
- Other Salesforce Administrator responsibilities, as needed.
Development:
- Adhere to Code Standards set by LLS in Design, Build, and Code Reviews
- Participate in Code Reviews with our development team to ensure code efficacy
- Back up our Senior Developer with all things code including, but not limited to: Apex (Triggers, Classes, and Test Classes) Visualforce, Lightning Components, debugging/troubleshooting code, and more.
- Develop custom solutions using Apex, Lightning Components, or other code-based options to address business processes and requirements.
- Design and implement integrations between Salesforce and other third-party systems using APIs or web services.
- Implement and manage complex data migration and data transformation tasks.
- Other Salesforce Development responsibilities, as needed.
#LI-Hybrid
Qualifications
Education & Experience Requirements:
- Salesforce certified administrator and developer (See certifications required and desired below for more information)
- A bachelor's degree in computer science or relative work experience is required.
- 3 or more years' experience with Salesforce administration
- 1 or more years' experience with Salesforce development
- 1 or more years’ experience with NPSP is highly desired.
- Experience with multiple types of integrations is highly desired.
- Foundational knowledge of the Salesforce platform and its capabilities.
- Proficiency in managing access and permissions.
- Knowledge of importing data using multiple methods.
- Knowledge of generating Salesforce reports.
- Ability to write SOQL queries with ease.
- Ability to write documentation of system changes as needed.
- Knowledge of Marketing Cloud Connect as it relates to the Salesforce core platform is desired.
- Knowledge of Experience Cloud as it relates to the Salesforce core platform is highly desired.
- Knowledge of CRM Analytics is desired.
- Knowledge of Flosum or other Release management tools is highly desired.
Certifications:
- Salesforce Certified Administrator, ADM-201 (Required)
- Salesforce Certified Advanced Administrator, ADM-211 (Highly Desired)
- Salesforce Certified Platform Developer I, PD-I (Required)
- Salesforce Certified Platform Developer II, PD-II (Plus)
- Salesforce Certified Nonprofit Cloud Consultant (Plus)
- Salesforce Certified Platform App Builder (Plus)
Physical Demands & Work Environment:
- Occasional Weekend & evening work required.
- Physical demands are minimal and typical of similar jobs in comparable organizations.
- Work environment is representative and typical of similar jobs in comparable organizations.
- Average salary range is $90,000 - $115,000 , open to further discussion based on geography.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Leukemia & Lymphoma Society (LLS) does not accept resumes from third party recruitment/search firms. Please do not forward resumes to LLS employees or any company locations or email addresses. LLS is not responsible for any fees related to resumes not solicited by LLS Recruiting. The Leukemia & Lymphoma Society (LLS) is an Equal Opportunity Employer.