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IT Service Desk Technician - Level 1

Level 1 - CIO Technology Solutions
Tampa, FL Full Time
POSTED ON 3/22/2024

Why CIO Technology Solutions?

 

  • Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
  • Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
  • Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

General Duties

  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
  • Communicate the need for escalation promptly if you are unable to resolve the issue
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives

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