Job Posting for Night Auditor at Level5 Hospitality
Job Summary:
As a Night Auditor you will audit, balance and report on various areas of the hotel to provide accurate, timely information and to ensure the hotel is following hotel policies and procedures. Your goal is to provide Level5 Hospitality and service for each and every guest.
Duties/Responsibilities:
Perform all check in and check out tasks
Complete the Night Audit checklist each shift
Properly close all PMS and Point of Sale systems daily, generate and maintain appropriate audit reports and reset all systems to the following day
Inform the General Manager or Front Office Manager fo any problems that need immediate attention and/or action to all proper follow up
Operate the front desk according to standard operating procedures and with exceptional guest service
Fulfill all Front Office functions during night shift
Know emergency procedures and how to respond
Complete daily reports, audit correspondence, as required by shift
Receive and confirm credit cards for validity and acceptability
Welcome guest upon their arrival and assign rooms
Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests
Communicate with housekeeping to make sure guest rooms are ready
Manage online and phone reservations
Respond to clients complaints in a timely and professional manner
Create incident reports for guest injuries/issues when required
Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy
Performs other related duties as required
Required Skills/Abilities:
Proficient in Microsoft Office Suite or similar software
Work experience as a Front Desk agent preferred
Level5 High Touch service
Excellent communication and organizational skills
Flexibility with shifts and scheduling
Must be available weekends and/or holidays
Must have transportation to and from work
Must have stellar attendance and punctuality
Education and Experience:
High School diploma and/or experience in a hotel or related field preferred
Basic accounting and bookkeeping experience
Must possess basic computational ability
Physical Requirements:
Must be able to remain in a stationary position during shift.
Must be able to access and navigate the facility.
Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.
Salary.com Estimation for Night Auditor in Bozeman, MT
$24,330 to $28,822
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