Consumer Experience Agent

Hyman Inc does not sponsor | Please NO agencies

REQUIREMENTS:

• Demonstrated experience providing high-volume customer support.
• Ability to learn new software systems & platforms with ease. Tech-savvy.

We’re hiring an exceptional Customer Experience Agent with a “we-can” and “we-will” attitude and demonstrated experience within a customer support environment. If you have a positive outlook toward goals and the ability to thrive in a team atmosphere, we want to hear from you! In this role, you will support our customers by providing an exceptional customer experience and resolving consumer issues with our Bluetooth safes and locks. As our winning candidate, you have a solid work ethic, a knack for troubleshooting, excellent communication skills, strong empathy, and patience. At least two years of experience in customer support supporting e-commerce, consumer products company is highly desired.

Day-to-Day as a Customer Experience Agent

• Provide a world-class customer experience through Tier 1 and Tier 2 support for incoming customer phone calls and emails.
• With an empathetic ear, take ownership of consumer issues, resolving their concerns.
• Listen and clarify customer concerns, determine the root cause of the problem, and explain in simple, understandable, and polite terms how to resolve their issue.
• Troubleshoot locks and safes including Bluetooth hardware and software.
• Document and track open tickets with accuracy and urgency.

What You Bring as a Customer Experience Agent

• High School Diploma or equivalent.
• Demonstrated experience providing an exceptional customer experience.
• A high level of professional and written communication skills; strong empathy and patience, professional vocabulary, and the ability to expound intricate concepts in a straightforward manner.
• Customer orientation and ability to respond to different types of people and personalities.
• Ability to learn new software systems & platforms with ease. Tech-savvy.
• Attention to detail and exceptional organizational and research skills.
• A sense of urgency plus accuracy.

For consideration, please submit your resume outlining your detailed experience of proven customer service. Be sure to outline any high-volume, e-commerce, consumer products experience you have. We offer competitive compensation plus medical/dental/vision benefits and a 401k plan! This is a career-defining opportunity for the right candidate who is committed to long-term success and a career path!

Salary: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience Level: 2 years

Weekly work: Monday - Friday 8am - 5pm (occasional overtime)

Work setting: In Person

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Austell, GA 30168: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• DESCRIBE WHAT EXCEPTIONAL CUSTOMER SERVICE MEANS TO YOU.

Experience:

• high-volume customer service: 2 years (Required)
• NetSuite or other cloud-based ERP system: 1 year (Preferred)

Work Location: In person

Salary : $19 - $21