What are the responsibilities and job description for the Care Coordinator (Hospice) position at LHC Group?
Summary
We are hiring for a Care Coordinator.
At Alabama Hospice of the Shoals, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about helping people.
We strive to offer benefits that reward the whole you!
- employee wellness programs
- flexibility for true work-life balance
- holidays & paid time off
- continuing education & career growth opportunities
- company-wide support & resources to help you achieve your goals
Take your career to a new level of caring. Apply today!
The Care Coordinator is responsible for managing patient referrals and visit schedules and supporting the hospice
clinical team. Assigns patient assessments and other visits, as ordered by the physician, using the online
scheduling system. Collaborates with the Patient Care Manager to identify clinicians with the appropriate
experience and skill set to match patient needs.
Responsibilities
- Utilizes an automated scheduling system to maintain a calendar of services for patients.
- Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and/or delivered visits.
- Helps to manage order tracking, IDG preparation, and other tasks associated with the management of patient care.
- Monitors pending referrals daily and assigns registered nurse or advanced practice nurse for all start of care visits.
- Demonstrates appropriate communication and follow-up when answering phone questions from patients, families, referral sources, staff, and other community resources.
- Reviews Unverified Visit report daily. Communicates daily with field staff and/or clinical lead to resolve any visits in late, pending, unverified, or incomplete status.
Education and Experience
Education Requirements
- High school education or equivalent experience requirements
Experience Requirements
- Minimum one year of scheduling experience in health care setting using an online scheduling system.
Skill Requirements
- Exceptional organizational, customer service, communication, and decision-making skills required.
- Working knowledge of state and federal regulations governing the hospice Interdisciplinary Group (IDG) requirements, Aide and/or LPN/LVN supervisory visit requirements, and assessment visit requirements.
- Follows the approved plan of care frequency.
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
Alabama Hospice of the Shoals is part of the LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: "It's all about helping people."
Company Overview
Alabama Hospice of the Shoals a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
