AV Service Field Technician

• Job Title: AV Specialist
• Job Type: Onsite
• Direct Hire
• Location: Scottsdale, AZ
• Salary Range: 25-35 Per Hour
• Interview Process: 1 Onsite Interview
  
  

Summary/Objective:

Commercial Audiovisual Service Technicians are responsible for the care, maintenance, troubleshooting, and repair of commercial audiovisual systems. These systems include videoconferencing technologies, videowall and display presentations, large integration systems, and audiovisual setups in event spaces.

Essential Functions:

• Perform scheduled preventative maintenance appointments as outlined by the service contract.
• Review service cases prior to scheduled appointments to ensure preparedness and successful case completion.
• Maintain detailed notes on all diagnostic work and issue resolutions.
• Enter status/summary reports for all assigned cases daily.
• Manage equipment returns and repairs as needed for each case.
• Coordinate with manufacturers for RMAs (Return Merchandise Authorizations) and ensure defective items are returned properly.
• Maintain stock of parts and tools in the service vehicle.
• Schedule vehicle maintenance and service while ensuring the vehicle remains clean and well-organized.
• Adhere to installation standards and report any infractions to the CET Coordinator.
  
  

Competencies:

• Strong problem-solving skills and a solution-oriented approach.
• Excellent customer service skills.
• Ability to build and maintain effective working relationships with internal and external stakeholders.
  
  

Supervisory Responsibilities:

• None
  
  

Work Environment:

• Primarily fieldwork, traveling to various client and customer sites.
  
  

Physical Demands:

• Bending, lifting up to 25 lbs, and extended periods of standing or sitting.
  
  

Travel Requirements:

• Local travel 90% of the time, out-of-state travel 10% of the time.
  
  

Minimum Requirements:

• Minimum of 3 years of experience in audiovisual installation or support.
• Experience interfacing with customers.
• Strong technical aptitude and understanding of signal flow, wiring techniques, and cable terminations.
• Must have a current DPS fingerprint card.
• Valid driver’s license required.
  
  

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

• The Company will consider qualified applicants with arrest and conviction records.
  
  

Pay Details: $25.00 to $35.00 per hour

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance