Banking Operations Specialist

LHH
Remote, CA Temporary
POSTED ON 5/4/2023 CLOSED ON 6/3/2023

What are the responsibilities and job description for the Banking Operations Specialist position at LHH?

LHH Recruitment Solutions is hiring for temp, remote Bank Operations -Customer Service position for a position through the end of the year. Must be within 50 miles of Oakland, CA Banking industry experience preferred, combined with your outstanding customer service support with small business loan support.
 Responsibilities:

  • The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the customer experience.
  • Effectively solve customer inquiries via phone and email using a CRM tool
  • Understand escalation paths to effectively triage a Seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
  • Answer customer questions regarding business documents or current loan information.
  • Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
  • Work with Slack, CRM tool (Salesforce) Google Suite
  • Skills:

  • Written and verbal communication skills in English
  • 1 years of professional experience with either a financial institution or payment provider preferred
  • Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
  • Experience in direct customer facing roles
  • Strong organizational, analytical, written and verbal communication skills
  • Superb attention to detail
  • Excellent time-management skills
  • A desire to help people and improve the customer experience
  • Employment Type: Temp, Remote, within 50 miles of Oakland CA. Full time, Work Schedule from 8 am to 5:00 pm PST. Pay rate $23 to $24.50
    “Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
     



    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Salary : $23 - $25

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