What are the responsibilities and job description for the Information Technology Support Specialist position at LHH?
LHH Recruitment Solutions seeks a full-time IT Support Specialist to work onsite for our client in Union City, CA. The IT Support Specialist role involves providing hands-on support and solutions to ERP end-users across D365 modules and related applications. Responsibilities include managing support tickets, assisting with development testing, troubleshooting technology issues, and supporting various devices accessing D365.
Responsibilities:
- Work as part of a tier 2 tier 3 support team in a D365, or equivalent cloud-based ERP, operating environment.
- Manage and prioritize support tickets to meet agreed Service Level Agreements (SLAs).
- Provide technical support to business and manufacturing end-users within the D365 environment.
- Assist with technical tasks for development testing prior to D365 deployment in collaboration with the implementation team.
- Collaborate closely with system users to resolve daily issues related to D365 system hardware/software configurations, enhancements, and post-implementation support.
- Escalate queries to business consultants for advanced development as required.
- Analyze, troubleshoot, and evaluate technology issues impacting D365 functionality.
- Troubleshoot and support label printers, mobile computers, PCs, and tablets accessing D365.
Qualifications:
- 1-3 years of support experience with D365.
- Proficient in conducting functional testing, writing and executing test scripts, and preparing bug reports.
- Familiarity with Azure DevOps.
- Strong communication skills with the ability to prioritize and resolve issues in a fast-paced environment.
- Excellent analytical and problem-solving abilities.
- Experience with ERP systems and a solid understanding of ERP functionality in a "job shop" environment.
- Hands-on experience with Power Apps.
- Microsoft certifications in D365 preferred.
Compensation/Benefits: $100,000-$120,000
This posting is a representative sample of the types of roles we typically place with our clients. Benefits may include health, vision, dental, PTO, and 401k.
Job Type: Full-Time, Direct Hire, Onsite
