What are the responsibilities and job description for the Routing Dispatcher position at LHH?
Routing Dispatcher Needed!
REMOTE - As long as local to Norristown, PA)
LHH has a client in Norristown, PA who needs a Routing Dispatcher on a Contract opportunity!
This is a great chance to get in with a reputable company to advance your career!
Job Summary :
Partners with EFO associates to administer the day-to-day routes and assigned work orders for designated territory.
Serves as the primary point of contact for EFO associates on route changes, time off, and other questions.
Take calls for ad hoc or emergency work orders from internal teams.
Trained in both routing and work order systems to assist in meeting client expectations for work order completion.
Essential Duties and Responsibilities :
Responsible for ensuring EFO associates are on track with their daily planned routes.
Maintains clear and ongoing communication with Customers, Technicians, and other employees related to all manners of the work order to ensure work meets or exceeds customer expectations.
Assists with re-routing work orders as necessary to accommodate changing priorities, emergency work orders, etc.
Ensures work orders are updated in applicable systems.
Follows dispatch process based on priority level.
Dispatch technicians promptly to minimize technician downtime and document work orders with name of the technician who accepted.
Status EFO associates in routing software based on PTO, and availability.
Makes adjustments as needed. Other Duties as assigned.
Qualifications :
Education : BA / BS from an accredited college or university or equivalent in education and work experience.
Business Experience
One to two years in a call center environment or related experience. Knowledge or history of working with routing software technology.
Language Skills
Ability to review routine reports, business correspondence and process manuals.
Technical Qualifications & Skills
Microsoft Excel and Word. Customer Relationship Management (CRM) experience managing facility service, or similar, work orders.
Title : Routing Dispatcher
Location : Remote. ( MUST be local to Norristown, PA)
Pay : $20 - $22 / hour
Type : Contract
Industry : Facilities Maintenance
Salary : $20 - $22
